Job Description
Job Overview:
Could you work as part of a global team of dedicated engineers supporting Arm users?
As a Deskside Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that all of our users have the best possible IT user experience regardless of the operating system they work on or their technical ability. Supporting Linux, Windows and Mac, as well as mobile devices, striving to continually excel in everything you deliver.
The deskside engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of sophisticated desktop issues. This includes covering our Cambridge Office Tech Hub on a rota basis.
Responsibilities:
* Proactive and reactive support across the key geographic locations.
* You will represent the human face of technology to all office users in our key offices.
* Working as a team providing a global support function across all Arm offices and time zones.
* Supporting 7,000 users on Linux, Windows and Mac and operating systems.
* Accountable for the support of technology however and wherever it is used by the people you support!
Required Skills and Experience:
1. Ability to su...