Job summary Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions. Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment. This position will also require cross site working to the Royal Free Hospital when required. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/ Date posted 28 March 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-7090736 Job locations Hadley Wood Hospital 52 Moxon Street High Barnet EN5 5TS Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Education and Competencies Essential Degree level qualification or equivalent experience Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM English and Maths at GCSE level or equivalent Desirable Courses / further study attended to demonstrate evidence of personal development Experience Essential Previous experience of working in a front of house customer facing environment in a private healthcare environment Substantial experience in a customer service environment Understanding of the requirements regarding patient confidentiality Skills and Aptitiudes Essential Excellent written and verbal communication skills Excellent customer care practice, being polite, sympathetic, patient and diplomatic Highly numerate and Comfortable discussing payment requirements with patients IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM Team worker Personal Qualities Essential Flexible (post holder will be required to work shifts) Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Values Essential Demonstrable ability to meet the Trust Values Person Specification Education and Competencies Essential Degree level qualification or equivalent experience Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM English and Maths at GCSE level or equivalent Desirable Courses / further study attended to demonstrate evidence of personal development Experience Essential Previous experience of working in a front of house customer facing environment in a private healthcare environment Substantial experience in a customer service environment Understanding of the requirements regarding patient confidentiality Skills and Aptitiudes Essential Excellent written and verbal communication skills Excellent customer care practice, being polite, sympathetic, patient and diplomatic Highly numerate and Comfortable discussing payment requirements with patients IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM Team worker Personal Qualities Essential Flexible (post holder will be required to work shifts) Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Values Essential Demonstrable ability to meet the Trust Values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Hadley Wood Hospital 52 Moxon Street High Barnet EN5 5TS Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)