Overview of the role
We are recruiting for a 1st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is made up of 20 engineers who all support, encourage and motivate each other to develop themselves.
The main day-to-day of this role is to provide an excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will be managing your own ticket triage where you will assess the ticket priorities and escalate them to the wider team where needed. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customers.
What we can provide you is a progressive work environment, where you will be working with new technologies. An internal mentoring system with real progression opportunities, youre not a number but an integral part of the Service Desk Team. Here at Tailor Made Technologies we pride ourselves on our culture, we have a friendly w...