Job summary Trauma and Orthopaedic Clerical Assistant & Outpatient Reception, Band 2 The T&O Team at GHNHSFT have an exciting opportunity for a new member of staff to join their team. This is a new admin post to support the trauma Co-ordinators daily Monday -Friday. Trauma & Orthopaedics is a large specialty with 28 Consultant Surgeons who between them operate on emergency (Trauma) and elective (Orthopaedic) patients at Gloucestershire Royal and Cheltenham General Hospitals. The proposed interview date is: 10th March Main duties of the job - Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances. - Provide efficient and courteous reception to all patients. - Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. - Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g x-ray. - Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list. - Ensure all outcomes are departed. - Book support service e.g transport, interpreter for appointment. - Deal with telephone calls professionally and timely. - Assist supervisor with on-the-job training for new staff - Complete all training in accordance with trust policy. - Good working knowledge of trust cancellation/DNA policy. - Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy. - Any other duties as required commensurate with the grade. About us You will be joining a friendly and helpful team who will be able to guide you whilst in training and push you to be the best version of yourself within the workplace. No day will be the same working within the trauma team. Each day you will face new and exciting challenges which will help you gain the knowledge and skills to progress within your career. Working closely alongside patients journeys within the trauma service and getting them the best outcome for their health has extreme job satisfaction for yourself as you are improving our patient's qualities of life. Holiday entitlements of 27 days per year, plus eight general and public holidays, rising to 33 days after 10 years' service Pay enhancements to reward out of hours, shift and overtime working An annual personal development review to support your career aspirations Occupational health services and support Automatic membership of the NHS Pension Scheme (unless you choose to opt out). New entrants to the scheme receive employer contributions of 20.68% and pay employee contributions of between 5 - 14.5% dependant on salary. Additional training opportunities via e-learning or face to face training courses. Date posted 19 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Fixed term Duration 9 months Working pattern Full-time Reference number 318-25-T0167 Job locations Cheltenham General Hospital Cheltenham GL53 7AN Job description Job responsibilities The successful applicant will need to be a highly-motivated and hard-working individual who can work independently and part of a team. We are looking for a flexible, caring and compassionate people person with excellent telephone manner and confidence in dealing with everyday challenges within a busy and fast paced team/ environment. We will need the new team member to establish and maintain effective communication with patients, carers and families about complex matters providing a warm welcoming and enabling environment to support during potentially complex, upsetting and stressful topics. Our new team member will need to be able work closely with the surgeons, registrars, doctors, lead nurses, other NHS staff members and theatre staff to ensure that theatre lists are appropriately utilized. You will need to have excellent communication skills and be able to meet targets and deadlines. You will need to be able to work under pressure whilst making decisions for the service. The post holder will need to be proactive in managing targets for individual patients and making sure national standards are not breached. Job description Job responsibilities The successful applicant will need to be a highly-motivated and hard-working individual who can work independently and part of a team. We are looking for a flexible, caring and compassionate people person with excellent telephone manner and confidence in dealing with everyday challenges within a busy and fast paced team/ environment. We will need the new team member to establish and maintain effective communication with patients, carers and families about complex matters providing a warm welcoming and enabling environment to support during potentially complex, upsetting and stressful topics. Our new team member will need to be able work closely with the surgeons, registrars, doctors, lead nurses, other NHS staff members and theatre staff to ensure that theatre lists are appropriately utilized. You will need to have excellent communication skills and be able to meet targets and deadlines. You will need to be able to work under pressure whilst making decisions for the service. The post holder will need to be proactive in managing targets for individual patients and making sure national standards are not breached. Person Specification Qualifications Essential Maths GCSE C / 4 or equivalent English GCSE C / 4 or equivalent Experience Essential Administration experience Experience in customer service Desirable Experience in clinical prep Reception experience Skills Essential Computer Skills Desirable Good Telephone manner Knowledge Desirable Knowledge of trust cancellation / DNA policy Person Specification Qualifications Essential Maths GCSE C / 4 or equivalent English GCSE C / 4 or equivalent Experience Essential Administration experience Experience in customer service Desirable Experience in clinical prep Reception experience Skills Essential Computer Skills Desirable Good Telephone manner Knowledge Desirable Knowledge of trust cancellation / DNA policy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust Address Cheltenham General Hospital Cheltenham GL53 7AN Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)