Job Title: Customer Service Executive
Location: Winchester - Office based
Salary: £25,000 - £27,000 per annum
Contract: Full-time, Permanent
About the Role:
Are you passionate about delivering exceptional customer experiences? We're looking for a dedicated Customer Service Executive to join the dynamic team. In this role, you'll be the friendly voice their customers rely on for support, helping them with everything from inquiries to returns, and ensuring that every interaction is smooth and professional. Your mission? To turn every customer interaction into a positive experience!
Key Responsibilities:
Customer Communications: Engage with customers via telephone, email, live chat, and via the help centre. You'll be the go-to person for inquiries, return requests, and resolving any issues efficiently.
Return & Refund Management: Process return requests swiftly, collaborating with the Finance team to ensure credits and refunds are handled within agreed timelines.
Complaint Resolution: Handle customer complaints with care, making sure each one is resolved promptly and effectively, always prioritising the customer's needs.
Order Management: Ensure that replacement orders are processed with urgency, delivering on the client's promises every time.
Problem Solving: Identify recurring issues and collaborate with management to implement improvements, ensuring everyone is always moving forward.
Team Collaboration: Build strong relation...