Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Job Title: Switchboard Operator
Location: St Andrews, Scotland
Contract: Permanent, Full-time
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you!
As Switchboard Operator you will ensure that all incoming calls are dealt with correctly and efficiently, and that all messages and enquiries are taken and passed on to the relevant persons.
A little bit about what you will be doing:
1. To answer all incoming calls quickly, efficiently and in a professional manner
2. To have a full working knowledge of the switchboard
3. To be able to communicate with guests, staff and customers both face-to-face and over the telephone
4. To be able to advise guests on all international, credit card and reverse change callsand any other operator assisted calls
Qualifications
5. Pleasant, well spoken with good English
6. Excellent Presentation and customer relationship skills
7. Energetic and passionate to work
8. Innovative approach to work
Additional Information
9. Employee benefit card offering discounted rates in Accor worldwide
10. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
11. Shuttle to and from St. Andrews
12. Meals on duty
13. 50% off F&B
14. Discounted B&B stays
15. Discounted Spa treatments
16. Access to gym and pool area
17. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21