Our lovely team at Orthodontic Gallery in Gants Hill, Ilford is looking for a friendly and positive Lead Dental Receptionist/Admin with experience in the dental field who is career driven and interested in progressing into the management field.
Key Skills
* Deliver First Class Patient Journey
* Excellent Communication
* Outgoing personality
* Tenacious
* Problem Solver / Can Do Attitude
* Organised/ Multi-tasking
* Team Player - Willing to go above and beyond
Key Experience
* Must have IT knowledge (Microsoft Word, Excel, SOE is a plus)
* Ideally, 2 years of Private Dental or Orthodontic Experience.
As a Lead Dental Receptionist/Admin, your role will be to ensure our orthodontic patients are handled with an exemplary level of customer service. Communication with staff, referrers, patients and support networks is essential and you must, therefore, be an articulate and effective communicator and professional in dealing with these groups in order to represent our practice.
Responsibilities
* Greet and assist patients upon arrival, ensuring a welcoming environment.
* Manage appointment scheduling and maintain the dental office calendar.
* Handle patient inquiries and provide information about services offered.
* Maintain accurate patient records using Microsoft Word and Excel.
* Process billing and insurance claims efficiently.
* Communicate effectively with dental staff to ensure smooth operations.
* Perform general administrative tasks to support office functionality.
Hours and Days (may be subject to change)
Monday: 08:00 – 17:00
Tuesday: 08:00 – 17:00
Wednesday: 08:00 – 19:00
Friday: 08:00 – 17:00
Saturday: 08:00 – 14:00 (or at least 2 Saturdays/month)
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Expected hours: No more than 40 per week
Benefits:
* Company events
* Employee discount
* Employee mentoring programme
Schedule:
* 8 hour shift
* Weekend availability
Experience:
* Dental receptionist: 1 year (required)
Work Location: In person
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