Job summary Berkshire Healthcare are seeking a dedicated Physiotherapy Administrator to join their Musculoskeletal Physiotherapy Outpatient team based at West Berkshire Community Hospital for a 12 month fixed term contract. This is a 30 hour a week role and the specifics of this will be discussed at interview. We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team.The successful candidate will need to have excellent communications skills, be organised and flexible, be able to demonstrate their ability to work on their own as well as work in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient's. The role will involve both patient facing and data inputting aspects and is an exciting opportunity for someone who wants to develop their administrative skills. Main duties of the job Take responsibility for digital referral management and new patient bookings Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services. Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department Collect data and statistics to assist management in guiding the service direction. Work flexibly in response to the needs of the patients, service and physiotherapists. Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person. About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 371-CHS931 Job locations MSK Physiotherapy - West Reading RG30 2BA Job description Job responsibilities The must haves for you to be considered for this role: Excellent written and oral communication skills Good computer skills across Microsoft and database software Ability to organise and prioritise An approachable and helpful persona with the ability to empathise For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required Job description Job responsibilities The must haves for you to be considered for this role: Excellent written and oral communication skills Good computer skills across Microsoft and database software Ability to organise and prioritise An approachable and helpful persona with the ability to empathise For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required Person Specification Education/Qualifications/Training Essential NVQ3 or equivalent qualification/experience Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages Person Specification Education/Qualifications/Training Essential NVQ3 or equivalent qualification/experience Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address MSK Physiotherapy - West Reading RG30 2BA Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)