Location: Elmdon, Solihull Salary: Up to £50,000 benefits Hours: 40 hour week Main purpose of the job: Responsible for ensuring that the products produced meet quality standards required to minimise quality costs and maximise customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. Support new product introductions to ensure the robustness of product builds. Main missions and results: Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty). Identify root cause and instigate permanent corrective actions for product quality issues. Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards. Carry out product and process auditing. Ensure control plans and associated documentation are implemented effectively and maintained. Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures. Stop production in the event of manufacture of unacceptable goods/processes. Ensure compliance and assist with adherence to the Quality Management system (IATF16949/ISO9001). Write product test procedures and assist with training of quality awareness. Report on Key Performance Indicators (KPIs) to adhere to process and prevent occurrence of any non-conformity relating to product, process or system. Assist with first off sample approvals. Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis. Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements. Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis). Manage and coordinate customer PPM (Parts per Million), warranty indicators Conduct benchmarking studies to determine best practices/designs and future trends. Attend various meetings and action/communicate instructions. Lead and/or support groups of technicians and engineers. Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality. Communicate efficiently throughout the shop floor and with own and customer’s management. Liaise and communicate with other departments, customers, suppliers and other service providers. Engages interest and participation of others and has a collaborative approach to working with others. Preferred skills and experience: Relevant business/commercial or manufacturing/engineering degree preferred, or ONC, A Levels, BTec Diploma Level 4 or equivalent NVQ level 4 qualification. Membership of an industry related Professional Body would be advantageous. Previous experience in a high-volume manufacturing environment, preferably automotive. Experience of working in Quality Assurance. Six Sigma/Lean Manufacturing skills. Experience of dealing with customers and suppliers. Exercise substantial initiative/judgement in work methods and interpreting goals. Work independently and is reviewed infrequently with minimal supervision. Self-supervising within the guidance and expectations of divisional management. Knowledge of quality systems and measurement. Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA). Lean Manufacturing knowledge. Knowledge of IATF16949 and ISO9001. Understanding of engineering drawings and manufacturing processes. Ability to work in a diverse and dynamic environment. Planning and prioritising activities. Good communication and interpersonal skills Negotiation skills.Ability to present data effectively. Problem-solving and analytical skills. Team working skills. Understanding of cost and financial impact We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited