Company Overview:
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. The business has a clear mission and purpose to offer investors a different approach to achieving their investment goals; one that prioritizes the certainty of meeting their chosen objectives.
Founded in 2002, Insight’s collaborative approach and partnership with its clients has delivered both investment performance and growth in assets under management making it a leading force in investment management. They focus on what they believe they are best at, offering a full-spectrum fixed income capability, risk management strategies including Liability Driven Investment (LDI), absolute return and multi-asset.
Insight is ranked number one in Edelman’s Asset Management Brand Index 2024 as the manager whose brand is most highly regarded in the institutional marketplace. They are owned by Bank of New York Corporation (BNY), a global leader in investment management and investment services.
With $838 billion under management and sitting within BNY, Insight leverages the unique combination of achieving the high-performing, risk-adjusted returns of a boutique with the financial stability of a large, global financial institution for which asset management is a core strategic priority.
Insight has investment decision-making autonomy, operating with an independent management structure and boards with a global network of operations in the UK, Ireland, Germany, US, Japan, and Australia. The business employs over 1,100 people including 285-plus investment professionals.
More information about Insight Investment can be found at: https://www.insightinvestment.com
Division Description:
Business Unit
Technology provides the tools and services to enable our Investment teams to deliver innovative, high quality, secure, cost effective and scalable solutions and services to our clients. Most of the applications are built in-house allowing adaption quickly to business needs and to differentiate our capabilities in the industry. The team provision technology services including cloud, on-premises data centres, networks, databases and desktops required for the business to function on a day-to-day basis in terms of performance and reliability, with key issues and risks all evidenced by measurable performance and risk indicators. The user-facing services include IT Helpdesk and desktop (end user computing) services and business application support.
Position Description:
About the role
We are seeking a dynamic and motivational manager to lead a cross functional product team formed by merging our Application Infrastructure and Core Data Infrastructure teams. The ideal candidate will thrive in a fast-paced, regulated environment, addressing team motivation and spearheading initiatives to modernise our technology estate and operational practices.
The role involves managing and mentoring both onshore and offshore team members to ensure seamless 24/7 support of critical applications while driving product innovation and delivery.
Role accountabilities
1. Team Leadership & Motivation:
• Inspire and motivate the team to achieve high performance, even in complex and challenging situations.
• Foster a positive and inclusive team culture.
• Implement strategies to reduce turnover and increase employee engagement.
• Line manage Analysts, Developers, Data Engineers, and Quality Engineers
2. Technical Expertise:
• Serve as a Subject Matter Expert (SME) in Windows Server and Azure environments.
• Possess in-depth knowledge of modern data architecture, including the underlying components and patterns.
• Stay updated with the latest advancements in technology and data management practices.
• Contribute to team delivery efforts – undertaking Analysis, Design, Development or Testing as appropriate.
3. Delivery:
• Own the delivery of complex solutions against delivery plans.
• Contribute to product roadmaps – in particular ensuring roadmaps are realistic and include sufficient time for technical debt / support activities.
• Organise and facilitate events where required to keep the team functioning as an agile unit.
• Remove impediments and escalate, where required.
• Co-ordinate cross team dependencies and collaboration, e.g. with our Architecture and Data Management Office teams.
4. Cross-Functional Collaboration:
• Lead and manage the integrated support and development team to deliver high-quality products and services.
• Facilitate collaboration between team members with diverse skill sets to enhance product development and support.
• Promote a shared vision and common goals across the team.
5. Modernisation & Continuous Improvement:
• Lead initiatives to modernise the technology estate and operational practices, leveraging the latest technologies and best practices.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Drive digital transformation projects within the team.
6. Knowledge Growth & Career Development:
• Develop and implement training programs to enhance team skills and knowledge.
• Create clear career development pathways for team members.
• Mentor and coach team members to achieve their professional goals.
7. Operational Management:
• Ensure 24/7 operational support is provided effectively, including managing shift schedules for onshore and offshore teams.
• Oversee the incident management processes to ensure timely resolution of issues.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs), evidencing stability and continuous improvement.
8. Cost Control & Efficiency:
• Implement cost control measures for out-of-hours support to optimise budget.
• Ensure solutions are delivered with cost monitoring and attribution baked in so that drift can be effectively managed.
• Regularly review and adjust cost strategies to ensure financial efficiency.
9. Risk Management & Compliance:
• Ensure all operations comply with financial regulations and industry standards.
• Implement and enforce policies to manage and mitigate risks.
• Conduct regular reviews to ensure adherence to regulatory requirements.
10. Stakeholder Management:
• Build strong relationships with internal and external stakeholders.
• Communicate effectively with senior management on KPI’s, operational SLA’s and team performance.
• Collaborate with other departments to ensure seamless service delivery.
11. Ambiguity & Unpredictable Events:
• Effectively manage and navigate through ambiguity within a predictable schedule.
• Maintain composure and provide leadership during unpredictable events or crises.
Required skills and experience
1. Proven experience in managing operational support and development teams, preferably in complex data orientated environments.
2. Strong leadership and motivational skills.
3. Experience in driving modernization of both technology estates and operational practices.
4. Excellent problem-solving and decision-making skills.
5. Ability to manage 24/7 support operations, including onshore and offshore team members.
6. Strong communication and stakeholder management skills.
7. Familiarity with financial regulations and risk management practices.
8. Demonstrated ability to implement cost control measures effectively.
9. Expertise in Windows Server and Azure environments.
10. Well-versed in modern data architecture and related technologies.
11. Capacity to work effectively in ambiguous situations with unpredictable events.
12. The role will require travel between our Manchester and London offices.
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