Job summary We have an exciting opportunity for a part-time receptionist to join our expanding team. As a receptionist you will be required to provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional. The successful applicant will need to be an excellent team player, with experience in managing multiple tasks of a varied nature and have experience of dealing with the public. Experience within a similar role is preferred but not necessary for the right candidate. Main duties of the job Previous General Practice experience and an understanding of the NHS is preferable but not essential as full training can be given. Experience in patient management, care navigator skills, being able total to people on the telephone, front desk reception work involving Face to face contact with patients, excellent admin skills and a knowledge of SystmOne, Footfall and AccuRx is preferable, however full training can be given. There are also opportunities to diversify within the surgery. About us We are a small friendly GP Practice located in Norwich City centre with a total list size of just under 6000 patients. We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Date posted 13 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4327-25-0000 Job locations Earlham Road Norwich Norfolk NR2 4BX Job description Job responsibilities Skills Essential - Willingness to work flexibly - Excellent communication skills (written and oral) - Strong IT Skills - Polite and tactful - Effective time management - Ability to work as a team member and autonomously - Good interpersonal skills Personal Qualities Essential - Polite and confident - Flexible - Motivated - Sensitive and empathetic in difficult situations - Ability to work under pressure on occation Job description Job responsibilities Skills Essential - Willingness to work flexibly - Excellent communication skills (written and oral) - Strong IT Skills - Polite and tactful - Effective time management - Ability to work as a team member and autonomously - Good interpersonal skills Personal Qualities Essential - Polite and confident - Flexible - Motivated - Sensitive and empathetic in difficult situations - Ability to work under pressure on occation Person Specification Experience Essential - Experience of working in General Practice - Knowledge and experience in the use of SystmOne clinical system Qualifications Essential - GCSE grade A to C in English and Maths. - Excellent listening and communication skills (orally and written). - Experience of use of IT systems, Outlook, MS word and Excel. - Experience of working in a healthcare reception role. - Ability to prioritise and work to tight deadlines when faced with conflicting demands Person Specification Experience Essential - Experience of working in General Practice - Knowledge and experience in the use of SystmOne clinical system Qualifications Essential - GCSE grade A to C in English and Maths. - Excellent listening and communication skills (orally and written). - Experience of use of IT systems, Outlook, MS word and Excel. - Experience of working in a healthcare reception role. - Ability to prioritise and work to tight deadlines when faced with conflicting demands Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name West Pottergate Medical Practice Address Earlham Road Norwich Norfolk NR2 4BX Employer's website https://www.westpottergate.co.uk/ (Opens in a new tab)