The Details
* Title: Customer Support Advisor - Temporary Fixed Term
* Contract: Full Time Temporary Fixed Term Contract, starting 25th March 2025, ending 17th April 2025
* Hours: Monday to Friday 9am-5pm, except during school holidays when longer hours (8am – 6pm) will be expected.
* Pay: £12.21 per hour (plus 12.07% holiday pay)
* Start Date: 25th March 2025 - 17th April 2025
Summary Of Position
As part of our fun and friendly Customer Support team, this Oxford office-based role is at the start and heart of the parents’ experience. We are looking for a motivated and diligent Customer Service Advisor who is looking to develop their customer support skills. Making a great first impression, whether on the phone or via email, you’ll have a positive and enthusiastic attitude, be a great team player and have excellent communication skills!
* Respond to customer enquiries via telephone and email in a professional, friendly and timely manner.
* Provide a high standard and level of customer service and product knowledge.
* Assist customers in placing their bookings.
* Report any customer issues to the Customer Support Manager or Supervisor.
* Keep meticulous records of customer communications and conversations.
* Admin tasks related to customer support and bookings.
Bring your skills. Leave with more.
For a full list of responsibilities and duties, download the Job Description.
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