Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.
Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.
We’re a team of over 500+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.
Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.
Summary of our role
As a Senior Account Manager within the specialist CX business unit at Havas Lynx, you are the lead contact for both agency, client and team, whilst supporting your senior colleagues (AD) in contributing to the strategic development and direction of your accounts. You will personally deliver an efficient, effective and profitable service to clients, whilst inspiring and supporting the client services team to deliver exceptional CX-driven workstreams that elevate client campaigns and thinking.
You should be confident in managing all projects through agency systems and procedures, proactively liaising with internal teams whilst overseeing the activity of junior team members. You will support the client services team in meeting and exceeding key performance indicators in respect of client and agency satisfaction, business development and profitability; and work to proactively identify CX opportunities across your agency and client contacts to support in growing the business unit effectively.
What you can expect to be doing:
* Be proactive in developing and maintaining a close and productive relationship with key clients and agencies, acting with integrity at all times and including more senior team members across disciplines in communications as appropriate. Where required, play a proactive role in stakeholder mapping & engagement as well as broader planning activity and growth workshops
* Ensure client and agency requests are interpreted and developed into appropriate CX briefs by you and your team, distinguishing between a good and poor brief and, where necessary, challenging/asking the right questions to help formulate a clearer ask that is aligned to a tangible audience need
* Take complete ownership of the projects you deliver, get appropriate agency/client sign-off at the relevant project stages, and ensure all stakeholders are briefed, motivated and involved at the appropriate stages
* Identify and solve problems as they arise, appreciating when it is appropriate to involve more senior team members
* Take a leading role in shaping the CX strategy of a project, alongside the broader multi-disciplinary team where required, ensuring insights and approach are appropriate throughout the project’s entirety
* Develop a thorough understanding of the client or agency business, and be proactive in maintaining and sharing your knowledge of the therapy area/industry in which they operate in order to support in identifying CX-led opportunities to support
What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
* You can also expect a whole host of benefits, including:
* Hybrid Working - note we will be working 3 days a week in the office
* 28 days annual leave
* Increasing holiday allowance connected to length of service (with the option to buy more, or sell)
* Early Friday finish throughout the year
* Extra early Friday finish during summer months
* Late Monday start during winter months
* Wellness Wednesdays with extended lunch hours
* Wellbeing programme – yoga, football, running club, hiking and more
* Season ticket interest free loans for travel
* #LXAcademy – our huge bespoke training programme for personal and professional development
* Life insurance
* Company pension scheme
* Medicash healthcare benefit
* Enhanced parental return to work scheme
* Fully paid for, company parties and socials!
* Get in touch to find out how we can make an impact that matters together.