The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
* To enhance the user experience.
* Answer phone calls, respond to consumer inquiries, complaints, and other service requests. ·
* Communicate effectively with the driver to ensure the quality of delivery service.
* Assist drivers in rationally optimizing delivery routes.
* Work in accordance with the company’s regular workflow.
* Preserve a high level of service and work efficiently.
Qualifications
* 1-2 years of relevant experience in customer service, sales or any other relevant field ·
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills ·
* Cooperation spirit and capacity to work under pressure ·
* Familiarity with traffic routes in various areas of Toronto, driving experience is preferred. ·
* Relentlessly Resourceful: you have the drive to overcome any obstacle in your work. ·
* Customer Obsessed: you love talking to people and proactively solving issues. ·
* Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers’ satisfaction while operating in a highly-collaborative, matrixed, and global sales organization
(Please attach your resume to the email)
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