An exciting opportunity has arisen to work within EPRR in Livewell Southwest delivering specialist Emergency Planning and Business Continuity Management services. This post offers an outstanding opportunity for the post holder to gain experience of delivering services across the community health sector and in collaboration with Local Resilience Forum partners across the South West.
The post holder will be a key member of Livewell's Risk Management team supporting the organisation to deliver its role in emergency response. The role will ensure that all inpatient units, community services, and mental health services are able to provide coordinated and effective responses to emergencies and incidents.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the Direct Gov website for more information regarding eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
Main duties of the job
You will support the EPRR Lead in the development of the EPRR strategy and day-to-day delivery of the operational emergency preparedness across LSW, assisting in the EPRR functions of the organisation, delivering excellent key performance outcomes, and ensuring that LSW can discharge its responsibilities for Resilience as set out in the Civil Contingencies Act 2004, Health & Social Care Act 2012, and supporting guidance.
This post will support the organisation to mitigate the effects of a significant incident, major incident, pandemic influenza, or other emergency, including preserving life and essential services, promoting recovery, restoring normal working, protecting the population and environment, and provision of appropriate crisis support. The role will require:
1. Plan, implement & evaluate EPRR training including major incident, business continuity incidents, and senior management training on operations at Operational, Tactical & Strategic command levels.
2. Work closely with the relevant staff to ensure that departmental level business continuity plans are in place, up to date & fit for purpose for the organisation.
3. Provide advice, support & inform the targeting of resources, monitoring, implementation & evaluation of tasks & projects by providing high quality support including complex information gathering & analysis, communications & stakeholder management.
All Livewell Southwest staff are expected to be able & willing to work across a 7-day service.
Job Share(s) Considered
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values: kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions, and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
JOB PURPOSE
This post will work as a part of a dynamic team in delivering an effective Emergency Preparedness, Resilience and Response service supporting the team and wider organisation to ensure that Livewell Southwest are able to respond to a range of incidents and emergencies.
The post holder will support the EPRR Lead in the development of the EPRR strategy and day-to-day delivery of the operational emergency preparedness across the LSW, assisting in the EPRR functions of the organisation, delivering excellent key performance outcomes, and ensuring that Livewell Southwest can discharge its responsibilities for Resilience as set out in the Civil Contingencies Act 2004, Health and Social Care Act 2012, and supporting guidance.
This post will support the organisation to mitigate the effects of a significant incident, major incident, pandemic influenza, or other emergency, including preserving life and essential services, promoting recovery, restoring normal working, protecting the population and environment, and provision of appropriate crisis support. The role will require:
1. Provide leadership and support to the organisation for the management of EPRR, ensuring that it is an integral part of operations, linking closely with the local authority, other health, and social care providers.
2. Support and at times lead the implementation of effective resilience planning and preparedness, including formulating the organisation's emergency and business continuity plans and ensuring compliance with legislation and guidance.
3. Plan, implement, and evaluate EPRR training including major incident, business continuity incidents, and senior management training on operations at Operational, Tactical, and Strategic command levels.
4. Work closely with the relevant staff to ensure that departmental level business continuity plans are in place, up to date, and fit for purpose for the organisation.
5. Provide advice, support, and inform the targeting of resources, monitoring, implementation, and evaluation of tasks and projects by providing high-quality support including complex information gathering and analysis, communications, and stakeholder management.
SCOPE AND RANGE
This post sits within the Safety & Quality directorate and reports directly to the Head of Estates, Facilities, Risk and EPRR.
The post holder will be responsible for supporting the EPRR function across the organisation and will be required to work across various teams within the public health sector, including dental, primary care, and mental health. The post holder will work with our facilities teams and meet members of the public, including patients and users of our service.
The post holder will be required to represent the organisation at external meetings and events, both virtually and in person, and be required to work in partnership with external providers and contractors.
MAIN DUTIES/RESPONSIBILITIES
As the EPRR Resilience Officer, you will support and occasionally lead public engagement in EPRR services to ensure the full involvement and feedback from operational staff, patients, and the public in the planning and delivery of services across Livewell Southwest.
You will work closely with and develop excellent relationships with operational teams and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership.
You will also assist in delivering key performance outcomes and ensuring provision is delivered effectively, efficiently, is safe, fit for purpose, and enhances patient care.
Responsibility for People Management
Advise on EPRR matters providing guidance, facilitation, and practical support to a wide range of staff across the organisation and assurance through various Board Assurance Framework committees and meetings.
Support the delivery of emergency preparedness and training exercises for the Organisation and with resilience partners.
Provide EPRR support to the whole organisation, ensuring various teams, including clinical and non-clinical teams, within both clinical and non-clinical areas of the Livewell estate are aware of EPRR arrangements such as lockdown procedures. With the EPRR Lead design, arrange and coordinate training scenarios to measure the Organisation's preparedness and meet national requirements.
Audit and deliver EPRR training in the Organisation as required.
Co-ordinate and Monitor EPRR work activities ensuring compliance with relevant current legislation, NHSE Annual Core Standards, NHS guidance, training, health and safety standards, codes of practice, organisation policies, regulations, and budget.
Provide clear support and leadership, be a positive role model and actively promote both Livewell Southwest's vision and strategic aims, and values.
Be an effective member of the Risk team and role model for other members of the team promoting a can-do attitude through a style of behaviour that is inclusive, open, and participative.
Encourage innovation, flexible working, and staff involvement, through regular and effective communication, weekly team briefing and liaison, and building relationships with staff at all levels.
Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Organisation objectives.
Participate in the efforts to become a high-performing team and to successfully deliver the objectives, including resource allocation and review, determination of individual tasks and work-streams, internal communications and individual development, performance review to ensure delivery of tasks and key milestones, and the motivation and inspiration of individuals to work as a team to deliver a shared goal.
Ensure the Organisation learns from all incidents and exercises including effective response, recovery, and debriefing arrangements for events that may be sensitive, emotionally distressing, and confidential in nature.
To be available to support senior management in their tactical, operational, and strategic response during significant incidents or emergencies.
Ensure accurate and open communication and coordination with a range of internal and external stakeholders, researching and drafting correspondence and papers.
Responsibility for financial and/or physical resources
To review the provision of in-house and contracted services on an ongoing basis to ensure high-quality, cost-effective services which meet the requirements of the service.
Support the Head of Estates, Facilities, Risk, and EPRR in the implementation of the EPRR and policies across the organisation, ensuring coordinated and integrated solutions that are efficient, cost-effective, and that future-proof the organisation.
Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
Support the management of the EPRR budget when responding and recovering to incidents and emergencies, including the targeting of resources, monitoring spends, implementing, evaluating, and delivery of plans by providing sophisticated, high-quality information and analysis.
Responsibility for administration
Work as part of the Risk team and actively support the management of the risk register.
Develop, coordinate, and maintain an up-to-date operational risk register for EPRR services.
Be responsible for the recording, monitoring, review, and provision of timely reports to the EPRR Lead on the performance of EPRR services and against budget, National and local specifications, and standards and that returns to external bodies are completed accurately and reported within the required timescales (including NHS England, ICB returns, benchmarking data, etc).
Monitor incident activity and incidents and investigate specific accidents, untoward incidents, complaints, and suggestions, taking action, maintaining appropriate records, and disseminating learning across the service.
Provide and receive complex and confidential information where agreement or cooperation is required.
Undertake complex audits, reviews, and research surveys aimed at improving services and facilities. Prepare reports, data, and presentations to a very high standard and undertake option appraisals and produce viable business cases for new service development proposals.
Undertake complex and detailed information analysis in support of specific projects and reports, requiring high levels of concentration.
Update, maintain, organise, gather, and analyse information to predict future organisational and team needs.
Support the development, implementation, and evaluation of short-, medium-, and long-term plans for the replacement or upgrading of EPRR equipment, systems, and infrastructure and feed into the annual budget-setting process.
To maintain up-to-date records and information that may be required by the organisation in the event of a significant incident or emergency.
Document and maintain up-to-date records and information that may be required by the organisation in the event of a significant incident or emergency.
Through a range of Microsoft products, the post holder is responsible for the production of: Reports to such bodies as Committees, Organisation Boards, Project Boards, and cross-community groups; Spreadsheets to provide detailed analysis data e.g., performance indicators, incidents, trends etc.; Governance and business documents including the production of business cases, annual reports, etc.
The production and monitoring of regular performance and status reports to the Board giving assurance that functions achieve key performance indicators (KPIs).
Monitor and analyse complex information across a range of portfolios, programmes, and projects. This includes monitoring risks and issues to enable proactive resolution and escalation processes.
Please see the attached job description for full details of the role.
Person Specification
Qualifications
Essential
* Educated
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