Job Opportunity: Senior IT Support Analyst Location: Bromley, Kent Salary: Up to £37K Full clean driving license. Role Type: Full-time - Monday to Friday, Hybrid (up to 2 days remote after probation) 5 days in the office to start with and to travel to customer sites around the Southeast. As the Senior IT Support Analyst you will join the growing IT Department and support over 3k plus users and work collaboratively as part of a wider team Reponsibilities: Provide expert-level technical support to end-users, both remotely and in person. Take ownership of assigned tickets, ensuring timely resolution of complex requests. Prioritise and schedule advanced technical issues, escalating to management when necessary. Maintain thorough documentation throughout the problem-solving process. Demonstrate mastery in the organization's software and hardware. Conduct post-resolution follow-ups to ensure customer satisfaction. Configure and manage user profiles. Lead hardware installation and configuration. Requirements: Minimum 4 years of experience in IT Support. Advanced support for Windows 11, MS365, Exchange, OneDrive, Teams, SharePoint. Strong command of Windows, Active Directory, and Microsoft Exchange. Understanding of basic networking principles. Proficiency in MDM for IOS and Android devices. Experience with ITSM ticketing systems like Fresh Service. Excellent communication and customer service skills. Full clean driving license.