The Position
To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors.
Key Accountabilities
* Provide front line technical support (Project a positive and professional manner and attitude at all times)
* Carry out maintenance, repairs and diagnostic activities
* Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
* Ensure Health, safety and welfare is a priority at all times
* Electrical & Mechanical (Mechatronic) fault finding
* To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level)
* Liaise with Service Team Leader and Service Support Engineer on all issues and work progress
* Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
Key Responsibilities
* Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
* Carry out in-depth maintenance processes on time with a “right first time” culture.
* Promote after sales services and identify areas of work using technical awareness on-site.
* Provide detailed written reports of all activities to the Service Team Leader
* Adhere to all Health & Safety regulations at all times
* Work safely using correct PPE for all duties.
* Maintain high level customer satisfaction.
* Ability to travel worldwide at short notice (UK Passport and Full driving licence required)
* To be self-motivated and have the ability to prioritise workloads within the time frame given.
Core Behavioural Competences
Mpac Lambert Core Competencies
* Safety Health Environment (SHE)
* Flexibility
* Initiative
* Thoroughness
* Positive Self Image
* Self-Development
* Innovative Thinking
* Interpersonal Awareness
* Critical information seeking
* Flexibility to travel
* Self-control
Knowledge and Experience
* A sound technical maintenance knowledge within an automation environment
* A strong communicator and relationship builder with the ability to communicate effectively at all levels.
* Ability to interact effectively with people from different cultures and nationalities
* Proven Experience of working in a precision machine manufacturing environment
* Proven experience of fault finding with mechanical / automation machinery
* Sound knowledge of Health & Safety at work act and PUWER regulations
* Experience with Single Phase, Three Phase and DC circuits
* IT technical background with some commercial experience in a client / desktop support position.
* Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication.
Technical Skills and Qualifications
* Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
* HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines
* Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics)
* Ability to read, interpret and understand technical schematic diagrams
* Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software.
* Good working knowledge of MS Office Applications including Excel, PowerPoint and Word.
* Ability to develop solutions for production problems
* Ability to manage own priorities and adhere to deadlines
Relationship and Reporting Line
* Reports to Service Team Leader
* Working Relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical and Electrical design team, Stores, Production team.
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