Job Summary The Service Manager will manage a complex programme of interdependent projects across the Services to ensure development of financially affordable solutions to capacity and quality constraints in Trauma and Related Services and the integration of services in the community. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Clinical Service Unit to enable the sustained delivery of key operational targets. Key Responsibilities 1. Business Delivery and Operational Service Delivery To lead on the delivery of operational service targets within the Clinical Service Unit to ensure that income is maximised and targets achieved. To line manage the Clinical Service Unit Business Manager where appropriate, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets. To ensure the development of effective business systems and procedures within the Clinical Service Unit. To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans. To monitor contract activity and ensure that systems are in place to deliver planned contract activity. To ensure that appropriate risk management strategies are developed and that the TRS risk register is updated regularly to reflect the current issues facing the service. Delegated budget holder. To be involved in budget setting for services. To create, collate, interpret, analyse, data to turn it into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae. Participate and deliver quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards. Participate in quality assurance of facilities for example, when commissioning / relocating services, to ensure that the facilities comply with national guidelines and legislation. 2. Service Development To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables and timescales. To ensure that the project is delivered within the available resources and to the agreed timescales, providing regular highlight reports to the Clinical Service Unit General Manager and the Primary Planning Group. To play a leading role in the primary planning group ensuring that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk. To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at a regional level. To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments may have a national profile To be involved in the development and creation of policies, some of which may impact on other Regional organisations and Units, District General Hospitals etc. To Implement and performance manage adherence to Trust and departmental / service policies. To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners. To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated. To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed. To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed packages of care, and a revised pricing structure. To represent the Trust in discussion with commissioners about revised packages of care, activity levels and prices, including the Yorkshire Cancer Network in the development of care pathways to support all cancer patients. To work with the service heads to develop business cases for equipment or staffing bids required as part of the centralisation. To develop a marketing strategy for the new unit. To ensure training and induction packages are in place for all staff groups. 3. General Management To deputise as appropriate for the Clinical Service Unit Manager To attend and contribute as a key member at the Clinical Service Unit Team meetings Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies.