Post Title: Operations Manager
Site Location: Fairfield Halls – Croydon – London
Salary: £40,000 per annum
Hours: 40 hours per week
Contract Type: Permanent
The role:
BH Live is recruiting for an experienced Operations Manager to join our team at Fairfield Halls in Croydon. Fairfield Halls is an iconic arts, events and conference venue, which hosts a year-round programme of events including concerts, cultural performances, musicals and plays, conferences and exhibitions, business events, retail catering and banquets.
This is a generalist Operations Manager role and you will need a strong background of working and leading successful teams within a theatre, arts, heritage, or visitor attraction. Previous experience of event managing a large and busy events venue is essential for this role.
We offer:
1. Onsite parking – subject to availability (first come, first serve basis)
2. Training and development opportunities
3. Corporate Gym membership
4. Health cash plan
5. Employee Assistance
6. Company pension matched up to 6% contributions
7. Colleague discount on food and drink
8. Colleague recognition
9. Birthday / Celebratory day off
10. Loyalty Rewards
You will:
1. Plan and duty manage events and the venue.
2. Liaise with internal teams regarding specific events and take a lead on behalf of Fairfield Halls in the planning of events.
3. Ensure our customers have a great experience when visiting Fairfield Halls.
4. Build effective working relationships with contractors and third-party suppliers.
5. Liaise with local authorities to ensure the safety and security of events are aligned with the premise licence.
6. Maintain effective management of the teams including Visitor Experience & Security.
7. Devise rotas to ensure adequate staffing and security is in place and is within agreed budgets.
To be successful you will need:
1. A personal licence.
2. Experience of delivering effective visitor experience management within a busy and large arts, heritage or visitor attraction.
3. Experience of duty managing a large venue.
4. To take the lead and be organised in the planning of events.
5. Understand the importance of providing great customer service.
6. Be able to manage, lead and motivate teams.
7. To make decisions in line with BH Live policies and procedures.
About BH Live:
BH Live is a leading operator of leisure and event venues – a registered charity and social enterprise. Our vision is to create sustainable and inspiring opportunities, deliver great experiences for our communities and improve health and well-being.
To apply:
Please click here to view the job description for more details on this role.
All applications are to be made via our careers site: Current Vacancies
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
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