Our client requires a Helpdesk/IT support Engineer with 2/3-year prior experience to join a 6 strong IT team based at their Bradford head office, looking after a variety of IT Hardware, Software and a user base of 200 at multiple sites based around the UK. The Helpdesk/IT Support Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to our business by providing IT support at the first and second line for their head office & sites around the UK. Job Responsibilities: Be the first point of contract for all Helpdesk calls Administer/Support the Microsoft servers, Virtualized environment, mainframe & cloud infrastructure Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests, and automated alerts. Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages Performing daily checks, updates and maintenance to maximise the performance and availability of infrastructure and applications within the business Escalate relevant and more complex work to other members of the IT team Working with 3rd party vendors to resolve 3rd line issues Soft skills required: Able to use own initiative Excellent communication skills Problem Solver Excellent Telephone Manner Technical Skills required Helpdesk call logging software exposure Microsoft Windows 10/11 Desktop administration Microsoft Server 2016/2019 administration Office 365 administration Microsoft AD & GPO administration VMware & virtual server administration Linux server administration Malware identification and removal IP Networking & Troubleshooting Computer OS Installation / Upgrades Remote Software Installation / Software Patching This role is office based working 37.5 hours p/week. Benefits include 26 days annual leave bank holidays, pension, death in service and health care plans. Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers