Summary
The IT Apprentice will serve as a member of the Central IT Team, fulfilling professional duties within one of our Academies as outlined below. These duties will be performed as needed and in alignment with the Trust's policies, under the supervision of the Head of IT.
Wage
£14,526.20 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.
37 hours a week
Start date
Thursday 24 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
You will provide a prompt, first level of IT support to staff, students and visitors to the school which will include supporting and maintaining IT hardware. You will work proactively from a helpdesk with guidance from IT colleagues. The IT Apprentice is expected to fully endorse and support the vision, ethos, and policies of the Trust.
This is an excellent opportunity for an aspiring future IT professional to take the first step in their career development. The successful candidate will be a hardworking self-starter and proactive member of the team.
Your duties and responsibilities in this role will consist of:
* Support School users to meet the academic, pastoral and administrative needs of the school
* Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
* Managing service desk incidents and IT support requests from receipt to resolution & closure
* Providing excellent customer service to end users, such as staff & students
* Promptly completing any admin paperwork/documentation
* Ensuring service level agreements are met
* Password resets for school systems
* Help maintain accurate user accounts and permissions
* Assisting with strategic alignment
* Assisting with Trust IT projects (this will include travel to other Trust schools on occasion)
Where you’ll work
Hurst Road
Sidcup
DA15 9AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
* Microsoft Certified Azure Fundamentals (AZ-900)
* CompTIA IT Fundamentals+
* Certiport IT Specialist Networking
* Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
* Maintenance or repair of systems faults
* Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
* Installation and commission of networks
* Maintenance or repair of network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
* Installation and commission of telecoms networks
* Maintenance or repair of telecoms network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Requirements
Essential qualifications
GCSE in:
* 5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* ICT competency
* High degree of accuracy
* Written communication skills
* Good team player
* Self starter
* Positive & can do attitude
* A personable nature
Other requirements
•Health Assured - Employee Assistance Programme •Access to Benenden Healthcare •Free Flu Jabs •Free Health Checks •Access Early Pay •Mindfulness Taster Sessions •Skills Network of 30 Free Level 2 8 – 12-week courses •Discounted gym membership at Pure Gym and Avenue Tennis, Gillingham •CPD afternoons •Access to Mental Health First Aiders •Free parking on all our sites