Job Description
What will you do:
To maintain and enhance the strong relationships with our esteemed blue-chip clients, focusing on the maintenance and servicing of their CCTV and Access Control systems. Occasionally, the role may involve installation and commissioning tasks. This position requires regular site visits, emphasizing a customer-centric approach at all times.
The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company.
The Security Engineer will report directly to the Local Service Supervisor and will work closely with the Customer Service Manager. The ideal candidate will be eager to enhance their skills, undergo training on both new and existing Enterprise solutions, and pursue career development.
As a Senior Engineer, the responsibilities will include learning and addressing more complex systems and faults, providing technical guidance, and mentoring less experienced engineers.
Main Responsibilities:
1. Managing all relevant documentation
2. Ensuring customer expectations are consistently met
3. Managing workload effectively
4. Quality Management
5. Achieving company KPIs for attendance in line with client SLAs
6. Collaboration and teamwork
7. Problem-solving
8. Delivering exceptional customer service
9. Understanding and adhe...