Customer Service Representative - Stirling
Starting at ¢32,400 per year
Monday to Friday, 9am-5pm, hybrid remote
Kildean Business Park, Stirling, FK8 1FT
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided, as many new colleagues come from contact centres, retail, hospitality, or travel backgrounds. No financial services experience is required.
We support our colleagues with competitive benefits:
* No weekend working.
* 31 days annual leave (including UK Bank Holidays).
* Annual discretionary bonus eligibility.
* Perks at Work (online discounted shopping).
* Car lease scheme and Jaguar Land Rover discount.
* Cycle to Work scheme and interest-free season ticket loans.
* Annual volunteering day.
* Supportive people policies (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
* Wellbeing programme and contributory pension scheme (up to 6% match).
* Group Life Assurance and Group Income Protection.
* Personal and career development opportunities.
Join our team if you're....
* Passionate about delivering a seamless customer experience with empathy and respect.
* Someone with excellent listening, verbal, and written communication skills.
* A problem solver, flexible, and adaptable to changing priorities.
* Comfortable switching between multiple IT applications with attention to detail.
* Proficient in Microsoft Office (Word & Excel).
* Excited to work with great people and create a supportive workplace.
* Passionate about learning and sharing knowledge.
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling difficult and important calls. We support customers in the moments that matter and provide the best service every time. Established in 2005, we're the largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver customer service to well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest, the UK government's workplace pension scheme. Our technology enables us to make a positive difference to 23 million customers - 1 in 3 people in the UK. Diligenta looks for new ways to innovate in customer service and client satisfaction too. Our company growth offers opportunities for all our colleagues, and we welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.