Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.
An opportunity has arisen for a Desktop Technician to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.
Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing on-site support for IT hardware and systems, as well as support services to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital, and the Northumbria Specialist Emergency Care Hospital in Cramlington.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
The Desktop Technician role involves installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
Demonstrable support skills for Windows operating systems, desktop hardware, and Microsoft Office suites are essential, alongside excellent customer service skills. Regular liaison with other service delivery teams and third-party suppliers is key to the role, and therefore excellent communication skills are required.
You will have recent and comprehensive experience in installing and supporting the use of PCs, software, and other desktop equipment in a corporate environment. You will be providing a customer-focused support service to end users, including problem solving and resolution. The successful candidate will be able to manage their workload to achieve response and resolution of all incidents within the Service Level Agreement.
We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality, we have opened a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, and some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well, it isn't. This is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Please read applicant guidance notes before submitting your application.
For further details / informal visits contact:
1. Name: Rob Kirkpatrick
2. Job title: Service Support Manager
3. Email address: robert.kirkpatrick@nhct.nhs.uk
4. Telephone number: 07787893313
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