Operations Director
Competitive salary + Company car + benefits
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Location
Operations Director - Covering Wiltshire and Gloucestershire
About the Role
An opportunity has arisen for a talented Operations Director to join us in ESS where you will play a key role within the leadership team, and our shared commitments.
What We Offer
1. Competitive Salary
2. Attractive benefits package
3. Excellent development opportunities
4. Pension contribution
Responsibilities
As an Operations Director, you will be responsible for multi-site delivery of a wide range of food-led Soft FM services, managing client and stakeholder relationships, ensuring contractual compliance, and adhering to company policies. You will:
1. Drive and review business performance and growth, nurturing a service-led culture.
2. Work closely with a wide stakeholder group to deliver collaborative, winning solutions in an exciting Defence environment.
3. Drive value, be innovative, and strive for service excellence.
4. Develop and deliver strong leadership to your team of General Managers, supporting their development and performance.
5. Exercise tight control of your P&L, making the right interventions and managing all risks and opportunities.
6. Collaborate with our regional HRBP to develop and execute a strong people strategy.
7. Champion the development of first-rate food and retail services, ensuring high satisfaction rates.
8. Grow and maintain strong, collaborative, and enduring relationships with our senior client base.
9. Ensure consistency and exceptional service across all our service streams.
10. Cohesively form a key part of the Regional Senior Leadership Team.
Who You Are
You will be ambitious and keen to grow your career. Success in this role will help you achieve your life goals. Preferred qualifications include:
1. Excellent understanding of successfully delivering Soft FM support services.
2. Previous experience in delivering food-led support services is advantageous.
3. Experience in a broadly similar service delivery sector; a military background could be beneficial.
4. Strong influencing, coaching, and people development skills.
5. Tactical nous with planning capabilities and execution to time and budget.
6. Experience leading and managing large, complex teams across multiple locations.
7. A self-starter excited about food, service, and people.
8. Strong record of winning leadership.
9. Able to build positive, collaborative relationships quickly with colleagues and clients.
10. Capable of driving change with effective project and stakeholder management skills.
11. Excellent written and verbal communication skills.
12. Proactive, pragmatic, and commercial approach.
Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
1. Contributory pension scheme
2. Career Pathways and MyLearning programmes
3. Quick access to a Digital GP for you and your immediate family
4. Exclusive travel discounts with TUI, Expedia, Booking.com, and more
5. Discounts on grocery shopping with Tesco, Sainsbury's, Morrisons, and others
6. Up to 44% off cinema tickets
7. Cash rewards for spending with a wide range of brands
8. Free wellness, mindfulness, and exercise classes
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, and government sites, along with a range of onshore and offshore facilities.
We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/2108/96714001/52674943/SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
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