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Head of People | Bachelor's Degree in Management Science
We are seeking an enthusiastic Product Support Associate to provide technical support on our Products and the systems we use to service them. If you’re someone who thrives on challenges and enjoys adding a personal touch to the tech world, we’d love to hear from you. At Saltus, we’re a super friendly team, and being personable is key to every role. This role offers a great opportunity to work with many departments, responding to questions, investigating support referrals and resolving issues. You’ll collaborate with the technology team where necessary to request bug fixes and ensure smooth operations. The ideal candidate will have excellent communication skills, a strong ability to troubleshoot, and a knack for resolving technical issues efficiently.
Why Saltus?
Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do.
We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service.
We’re proud that we’ve been recognized as a winner by the Sunday Times in the Best Places to Work 2024 awards, as well as a winner in the Professional Adviser awards 2024 for the Best Financial Advisers to Work For. These accolades reflect our commitment to creating an exceptional work environment and our dedication to excellence in the financial industry. Join our award-winning team and be a part of our continued success!
What will I be doing?
* Supporting internal and external clients with our in-house technology
* Monitor and maintain system availability and performance to ensure optimal user experience
* Identify and resolve technical issues reported by users
* Liaising with the technology team to resolve bugs
* Support users from around the business with Product or Process Questions
* Act as a super user for data deletions and amendments
* Analyse user behaviour and feedback to identify opportunities to improve application functionality
* Highlight features that will be most valuable to our internal and external clients
* Create and maintain system and process support documentation
* Escalate critical issues to senior management as needed
What type of person are you looking for?
* Experience within the financial services industry
* Desire to learn and continue to develop their technical knowledge
* Excellent communication skills, both verbally and in writing
* Strong problem-solving and troubleshooting skills
* Ability to communicate effectively with departments across the business as well as clients
* Being comfortable with working in a fast-paced environment
* Being a good team player and offering to help the team where you can
* Be organised and able to manage a busy workload
* Ability to work independently and as part of a team
* Familiarity with software development methodologies and practices
* Experience in application support or technical support
* Educated to degree level
Where will I be working?
We’re incredibly flexible about where, when and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for. You would be based from our Solent office for at least two days each week, working the remainder of the week from home. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it!
What benefits do I get when working for Saltus?
The salary range is between £30-35,000pa dependent on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 37.5 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 300+ people. If you think you’d like to come and join us, then please do get in touch… we’d love to hear from you!
To apply please send your CV to recruitment@saltus.co.uk
Seniority level
Entry level
Employment type
Full-time
Industries
Investment Management
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