JOB TITLE: Dual Services Officer
LOCATION: Killingworth Shopping Centre Newcastle Upon Tyne
REPORTING TO: Manager
PAY RATE: £11.52 per hour
HOURS: 39.5 Hours per week
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
· Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
Provide Daily cleaning needs to the centre and assist cleaning team as required
· Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
· Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
· Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
· Ensuring all incidents are managed in accordance with site policies and procedure
· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
· Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
· Record/log all non-conformances and emergencies with the appropriate control room operatives
· Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
· Maintain vigilance and highlight/manage unauthorised access by banned individuals
· Ensure radio procedures are always adhered to
· Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
· Undertake any other reasonable duties as required to meet the needs of the business.
· Any other reasonable duties as requested by your line manager
· Ensure a timely response to all security issues and events
· Complete all training requirements as requested by line manager
· Be available to cover at least one additional shift per month if requested to cover absence/annual leave
· Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
Requirements
· Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
· One team approach
· Take ownership of all situations to ensure tasks are completed or escalated when necessary.
· To always stay motivated aim high and achieve
· To respect all staff and visitors within the shopping centre
QUALIFICATIONS
· Front Line DS License Preferred
· CCTV License Preferred
Benefits
We’re proud to offer a great range of benefits including:
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app where you can find:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: Search for resources and tools on topics ranging from family and life to health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.