Applications Analyst - Hybrid (Gloucester) - £31k - £35k + excellent benefits package
A leading organisation is seeking an experienced Applications Analyst to join their established applications team, working on a suite of company-wide applications. You will be dealing with internal teams across infrastructure, development, and various stakeholders as well as internal users and third-party providers. You will be helping with the BAU support of the applications, updates, integrations, and cloud migrations. You will have excellent communication and customer service skills as well as a solid background in supporting applications.
Benefits
* 24 days + bank holiday (increases with length of service)
* Enhanced maternity leave
* Local government pension scheme
* Purchase up to 10 days holiday
* Employee wellbeing
* Cycle to Work scheme
* Discounted gym
* Blue light discount
As the successful applications analyst you will be:
* Managing a portfolio of applications across the business
* Keeping in-line with the company's information security policy and cyber essentials requirements.
* Pro-active in your activities both BAU and projects to ensure the performance of the systems are to the standards of the business.
* Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications
* Working with more senior members of the team to ensure correct responses to requests for application support.
* Liaising with systems development staff or software suppliers on the development of system enhancements to overcome known problems.
As the successful applications analyst you will have:
* Strong customer service skills and excellent written and verbal communication
* Experience within application support or equivalent technical role
* Strong problem-solving skills and a demonstrable ability to resolve complex issues
* Excellent documentation skills
* Resided in the UK for the last 5 years (minimum)
* Full rights to live and work in the UK
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