Our client is a fast-growing tech business providing innovative solutions that help small businesses streamline operations, save time, and grow efficiently.
Were looking for a proactive problem-solver to join our support team! In this role, youll be the go-to expert for customers, assisting them with technical queries and guiding them through products via chat, email, phone, and webinars. You'll also play an active role in improving support processes as they continue to scale.
This isnt a scripted, routine support roleevery day brings new challenges. Youll develop a deep understanding of the products, troubleshoot technical issues, and make a real impact on the success of their users.
What Youll Do
* Provide expert technical support via chat, email, phone, and video.
* Troubleshoot and resolve customer issues, escalating when necessary.
* Write clear and helpful guides, FAQs, and troubleshooting instructions.
* Deliver engaging webinars to educate users on product features.
* Identify common challenges and contribute to process improvements.
* Work closely with the team to enhance the overall customer experience.
What You Bring
Soft Skills
1. A natural problem-solver who enjoys investigating and finding solutions.
2. Strong communication skills across multiple channels.
3. The...