Customer Service Officer Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? The bank foster a collaberative, customer-first environment where your contributions are valued. Location: The City Salary: £28K The main duties include: Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions. Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience. Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy. Supporting online banking users-assisting customers in navigating our digital platform. Handling complaints with care-resolving concerns professionally or escalating when necessary. Ensuring compliance-working closely with internal teams to uphold regulatory standards. Essential skills and Experience required: Customer service experience-ideally within banking, retail, or financial services. Strong communication skills-both written and verbal, with an excellent telephone manner. Attention to detail-you're meticulous, organised, and thorough. Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms. Problem-solving mindset-you take initiative and think on your feet to support customers effectively. Desirable skills: Banking or financial services experience (especially in Savings). Knowledge of Consumer Duty, GDPR, or Data Protection regulations.