Tenancy Support Officer – Lettings & Void Management
Location: East London
Salary: circa 28k DOE + car or car allowance, negotiable
Job Type: Full-Time, Monday to Friday 9 to 5
Are you an organised and proactive individual with a passion for property management? Do you thrive in a fast-paced environment where your work directly impacts people’s lives? If so, we want you on our team!
About the Role
As a Tenancy Support Officer, your key goal is to minimise financial loss by ensuring vacant properties are re-let efficiently while maintaining high standards. You’ll play a vital role in managing lettings, void properties, and legal processes, ensuring smooth transitions for new and outgoing tenants.
Key Responsibilities
Lettings & Void Management
* Conduct property viewings and demonstrate key features to prospective tenants.
* Liaise with departing tenants, collect keys, and inspect vacated properties.
* Manage lock changes, arranging locksmith services when needed.
* Inspect properties, document conditions, and specify necessary repairs.
* Coordinate with local councils to ensure properties meet required standards.
* Assign work to contractors and monitor performance, negotiating costs where necessary.
* Oversee property clearance, damage assessments, and void turnaround targets.
⚖ Legal & Compliance
* Deliver legal documents (e.g., Notices to Quit) and provide tenants with relevant advice.
* Attend evictions with County Court bailiffs, coordinating with councils and locksmiths.
* Ensure the proper handling, removal, and storage of tenants’ belongings post-eviction.
🤝 General Duties
* Work closely with inspection teams to maintain up-to-date knowledge of property issues.
* Support tenants from diverse backgrounds, ensuring a smooth transition into housing.
What We’re Looking For
✔ Experience in property management, tenancy support, or lettings.
✔ Strong communication & interpersonal skills – ability to liaise with tenants, contractors, and local authorities.
✔ Organisational skills – ability to juggle multiple tasks and meet targets.
✔ Problem-solving ability – quick thinking and resourcefulness in property issues.
✔ Full UK driving license – to attend property visits and meetings.
Why Join Us?
✅ Meaningful work – Help individuals and families secure stable housing.
✅ Competitive salary & benefits.
✅ A supportive team.
✅ Opportunities for professional growth and development.
If you’re ready to make a real impact in property management and tenancy support, apply now