Associate Claims Adjuster – Specialty Lines
London, UK
AXA XL, the P&C specialty risk division of AXA, is known for solving complex risks for mid-sized companies, multi-nationals and even some inspirational individuals. We don’t just provide insurance, we re-invent it. We believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.
This role sits within the Specialty Claims team. As an Associate Claims Adjuster, you will play a critical role in the team by supporting critical tasks are fulfilled and will develop your knowledge of the specialty lines products and claims handling ultimately managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned claims taking ownership of critical issues relating to the claims management.
DISCOVERyour opportunity
What will your essential responsibilities include?
Performing critical tasks that support the claims departments ability to deliver superior service to clients and meet regulatory requirements.
You will develop your claims handling competency for Specialty Lines claims and depending on level of experience will handle claims within a personal authority to good technical standards and quality. You will develop your claims handling capabilities to be able to undertake:
·Legal and policy liability assessment
·Investigation, coverage analysis, negotiation, settlement and defence including litigation management
·Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
·Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
·Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.
You will report to the Claims Manager – A&H, ELA, Sports, Media & Entertainment.
SHARE your talent
We’re looking for someone who has these abilities and skills:
·Capable analytical and problem-solving skills
·Comfortable communicating with different stakeholders
·Ability to operate to tight deadlines in a pressured environment
·Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
·Appetite to learn and develop various skills within the claim function
·Good PC and systems skills (relevant AXA XL systems, MS Windows, Word, Excel, Outlook and Powerpoint)
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity