Telesales Advisor Full Time firmus energy (supply) is Northern Irelands leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation. Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Irelands energy sector. About the Role: Are you goal-oriented, target-driven, and ready to take your sales skills to the next level? As a Telesales Advisor at firmus energy, youll be part of a team thats all about hitting targets and growing together. Whether youve got experience in sales, retail, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment What Youll Need to Succeed: Experience: Minimum 12 months in sales or target-driven roles. E.g.: call centre, retail, or another customer-facing roles (required) Proven Success: Demonstrated ability to achieve sales targets in a similar role Customer Focus: Experience in selling to a diverse customer base Mindset: Positive, competitive, and self-motivated with a drive to consistently deliver results Accountability: Strong sense of personal ownership and a proactive approach to performance management Key Responsibilities: Conduct both outbound and in-bound sales calls to current and prospective customers Manage and exceed daily, weekly, and monthly KPIs as agreed with your line manager Track and analyse customer acquisition metrics Handle objections professionally to secure successful outcomes Provide ad-hoc customer service over the phone and support additional sales initiatives as needed Package on offer: Competitive Salary Bonus and Benefits Dedicated development opportunities Training and upskilling support And More (See full list of benefits below) Career Incentives & Benefits Health & Wellbeing Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program On-Site Facilities Free on-site parking Electric car charging points Secure office space Coffee station Financial Security Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Career Progression Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards Firmus Energy Supply is an Equal Opportunities Employer. Internal Applicants: Please apply via with your CV and a cover letter detailing how you meet the criteria by 21st March 2025 Referrals: Don't forget to check out our Staff Referral Scheme Skills: Minimum 12 months in sales or target-driven roles. Demonstrated ability to achieve sales targets Experience in selling to a diverse customer base