Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP)
Salary: £35,950
Reporting to: Smart Team Manager
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
Everything we do here revolves around Plan Zero. The team you’ll be joining plays a crucial role in making that happen. Here’s how:
As a Smart Energy Engineer, you’ll work at customers’ homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will support our customers and OVO onto the path of Zero Carbon by offering exceptional customer service, carrying out smart installations, and enhancing energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and to support customer demand. The role also involves driving one of our EV vans for work purposes only.
Your key outcomes will be:
1. Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest level of customer satisfaction.
2. Engaging with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
3. Continuing to develop with support and coaching from mentors and your Manager.
4. Ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
5. Adapting working methods to install smart metering systems in various customer environments.
6. Identifying unsafe conditions and taking appropriate actions.
7. Collaborating with peers and colleagues to meet customers’ needs.
8. Taking ownership to work on your initiative, refreshing knowledge and skills regularly.
9. Carrying out risk assessments to ensure safety for yourself, the customer, and their property.
10. Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
1. Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
2. Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
3. Hold a current full manual driving license (with up to 6 points) valid in the UK.
4. Have a strong desire to learn and adapt to new ways of working.
5. Demonstrate key behaviors that align with our OVO values.
6. Value different perspectives and create an inclusive working culture.
7. Are comfortable helping customers in their homes.
8. Are great at multitasking and managing your time effectively.
What’s in it for you
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We offer plenty of green benefits and progressive policies to help you feel like you belong at OVO, including 9% Flex Pay on top of your salary, which can be used for flexible benefits, pension contributions, or cash.
You’ll get 34 days of holiday (including bank holidays).
For your health: Healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, etc.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, etc.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favorite charities with give-as-you-earn donations.
For your home: Get up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
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