Job Title: General Manager - Catering
We are seeking a highly skilled and experienced General Manager to lead our catering team at HMP Prison Services in Oxfordshire. As a key member of our team, you will be responsible for the operational and financial management of the unit, ensuring the highest standards of quality, safety, and customer satisfaction.
Key Responsibilities:
* Work closely with the Head Chef to ensure all processes are in place and maintained.
* Ensure OHS and waste management processes are in place and weekly reviews are completed for production.
* Champion excellent customer service and effectively implement all customer communication tools provided by Marketing to build sales.
* Ensure RRP is maintained as per company policy and that the tariff in all areas meets client/company requirements.
* Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to guidelines and brand standards.
* Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return.
* Coordinates others to ensure all daily paper/computer work is complete and that inventories and statistical reports are completed correctly and at the right time.
* Ensure strict compliance with Aramark Hygiene and Safety requirements.
* Ensure only nominated suppliers are used in the business.
* Act as a purchasing officer and budget controller for the restaurant with support from Team Leaders/Senior Team Leaders.
* Prepare and manage accurate projections for all P&L accounts including raw materials, wages, etc.
* Line management, scheduling, and performance management of Team Leaders/Senior Team Leaders; Senior/Head Chefs on site and, in some cases, direct line management of Team Members.
* Ensure Team Leaders and Team Members receive appropriate training to company policies; legal and health and safety requirements.
* Champion a training culture within the team to ensure succession planning.
* Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets. Annual reviews for all staff are completed.
* Plan and lead team management meetings and daily briefings.
* Ensure work packs and staff training records are maintained as per company policy.
* Ensure that any equipment issues that may result in causing risk to staff or client and customers are reported to the health and safety helpline.
* Raise any issues with clients to line managers to ensure clients resolve the matter.
* Ensure that all food diaries on site are checked and actions taken as appropriate.
Requirements:
* Food Hygiene Certificate Level 3
* Proven track record in delivering budgeted profit levels
* External qualification from another business sector
Benefits:
* Loyalty bonus
* Signing bonus
* Childcare
* Company pension
* Cycle to work scheme
* Discounted or free food
* Free parking
* Gym membership
* On-site parking
* Referral programme
* Sick pay
Suitable candidates will need to successfully complete a full vetting check prior to starting.