Your opportunity
Our People Coordinators provide pivotal support to our People Advisory team across the whole employee lifecycle and are fundamental in delivering a fantastic experience for our people.
This is a varied role, where you’ll be providing day-to-day support on all people related matters, with a particular focus on ensuring our people processes run smoothly. You’ll be responsible for the end-to-end administration of employee lifecycle changes, the continuous improvement of our processes, and supporting our people with any queries relating to their employment. You’ll work closely with your People Partner, People Advisor and your fellow People Coordinators, on a full range of initiatives, projects and people related activity, as we continue to embed and evolve our People Strategy.
As our People Coordinator you will covering our Liverpool, Birmingham Manchester & Leeds offices.
Role and Responsibilities
* Act as a first line of support for our people, providing advice and guidance relating to all people activity across the employee lifecycle with a focus on providing exceptional customer service
* Advise and support our managers and people on our policies, processes and employment matters, taking time to identify and escalate any opportunities for continuous improvement
* Support the design, maintenance and continuous improvement of our administrative processes and systems, to ensure the smooth running of all our people activity
* Administer employment changes across the employee lifecycle by processing changes to individual’s circumstances (i.e. producing and sending correspondence, updating the system, notifying internal stakeholders and external providers etc.)
* Calculate entitlements relating to absence, leavers etc., liaising with our payroll and benefits team where necessary, to provide accurate and timely advice to our managers and people
* Proactively keep track of progress against key process touchpoints and send reminders as and when necessary (i.e. absence, probation, leavers, long service etc.)
* Provide administrative support for our annual salary and bonus review process and any change or transformation activity (i.e. TUPE)
* Act as a skilled end user of our core People software system, ensuring accurate and timely data input, and produce scheduled and ad hoc management information reports as required
* As appropriate and in agreement with your People Partner, provide support with individual cases relating to performance, disciplinary and grievance (producing letters, taking meeting notes, etc.)
* Manage the People Team inbox, working as part of a team of People Coordinators, escalating queries as necessary
* Work as part of a project team on ad hoc people related projects, contributing your insight and expertise to support the delivery of our People Strategy
* Work collaboratively with your peers, sharing knowledge and supporting others, to provide effective and efficient support to the business
To be successful in this role you will have:
* A real interest in what we do
* Previous experience of delivering operational HR support in a fast-paced environment
* A working knowledge of transactional HR processes, related legislation and an understanding of how they underpin the entire employee lifecycle
* A customer service focus, in terms of delivering a high-quality people service
* Proficiency in using an HRIS system and data reporting
* Excellent MS Office skills
* Perseverance and resilience – particularly when it would be easier to give up
* Fantastic organisational skills in terms of planning, prioritising and meeting deadlines
* A real team player, willing to work collaboratively to get the job done
* Common sense – creatively solving problems and spotting opportunities to simplify and improve processes to drive better results
About us
We are Ridge, a Built Environment Consultancy. We help our clients transform the quality and sustainability of the built environment.
Our 1,000+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They’re the foundation of our success - they drive our vision, embody our values and separate us from the competition.
Come and join us if you’re hungry to be part of an exceptional team - if you put quality first - if you’re motivated by ingenuity and if you’re always aspiring to be the very best.
Your benefits
The benefits package we have put together for you supports every aspect of your life.
Annual
leave
A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell.
Community
spirit
You can take three volunteering days each year to spend time on causes close to your heart.
Mental
health
Mental Health First Aiders are here to support you, backed up by Unum’s Help@hand app.
Financial benefits
A path to peace of mind: life assurance, pension scheme and income protection.
Physical
wellbeing
Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership.
Flexible
working
Our flexible approach to hybrid working is there to suit you, your family and your team.
Career development
A pathway at Ridge that’s focused on your professional, personal or educational aspirations.
Extra
benefits
Performance bonus, car allowance and more based on your role - and progression.
We believe that everyone performs their best when they feel like they belong and can be their true selves at work. As an equal opportunities’ employer, we will support you to ensure you have everything you need to be successful and achieve your best in your career at Ridge. If you’d like to discuss accessibility, accommodations or adjustments during your application and selection process, please contact us at workwithus@ridge.co.uk and we will work with you to ensure you feel included and supported.
A polite note to Recruitment Agencies
We enjoy great relationships with our agency partners within our framework, and fully believe in the value of a blended approach to finding the best talent. However, we are recruiting for this role directly and aren’t seeking support from agency partners at this time – any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownerships on any introduction that you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
We are committed to nurturing strong partnerships within our agency framework, but there are occasions where we looking to enlist the help of others. If you would be interested in working with us in the future, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.
A polite note to recruitment agencies
We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.
Note to recruitment agencies
We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.