IT & AV Support Team Leader/Manager (ED12583) - Bath, BA2 7AYThis is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside developing your line management and team mentoring skills, if you have a background in or a passion for technology, we\\\'d love to hear from you. This role is offered on a full time (36.5 hours per week) permanent basis. About the roleYou\\\'d be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.Investigating and providing basic hardware and audio visual repairsAssisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as neededHelping to develop our knowledge base and self-help guidesWork on projects/small works as required and as staff resource allows.Line management and mentoring responsibility for a small team of service analystsAbout youYou will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:Great customer service skills with the ability to communicate with a wide range of people.You will understand one or multiple operating systems e.g., Windows, MacOS,, mobile platforms and / or Audio Visual equipment.Experience using a variety of common Office software.Experience of basic hardware repairs.Be self-motivated.Be able to work alone, in a team or with your peers.Have excellent interpersonal skills.Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.Experience of leading or mentoring a team would be advantageousAdditional informationThe role title \\\'IT & AV Support Team Leader/Manager\\\' is for advertising purposes only. If successful, your role title will be Senior Service Analyst (2nd Line Standard Support). For informal discussions about the role please contact Sherilyn Elmes on ccssre@bath.ac.uk or Ed Hook on eh2341@bath.ac.ukWhat we can offer you:We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.Free counselling services through Health AssuredCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff discounts on postgraduate tuition feesStaff discount on language coursesGenerous employer contributory pension schemesGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceA wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and moreFree entry to the Holburne Museum in BathLocal discounts and moreA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expensesWe are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information. Closing Date: 20 Apr 2025 Department: Management, Specialist and Administration Salary: £30,805 to £37,174