Job Title: Experienced Inbound Call Specialist Department: Sales Location: Oldbury, Birmingham B68 0NP Salary: up to £24,000.00 Who We Are: Our client is a well-established, privately owned SME based in Oldbury, specialising in home repairs and services. With a nationwide network of over 200 fully qualified engineers, they provide expert support in plumbing, heating, electrics, drainage, and locks. They take great pride in delivering exceptional customer service, ensuring every job is completed efficiently and to the highest standard. Whether its an emergency repair or routine maintenance, their team is reliable, fully trained, and committed to getting the job done right the first time. With a strong focus on teamwork, inclusivity, and professionalism, our client has built a reputation for excellence. Their vision is simple: to provide a customer with experience so seamless and dependable that clients wouldnt consider going anywhere else. Role Description: Are you looking for a sales role with no cold calling? Are looking for a very generous and achievable commission package? Looking to be a part of a fun and inclusive team? If this sounds like you, apply today Salary base starts at£24,000with OTE of up to £29,000 (uncapped) Opening Hours: Monday Friday: 7:00 AM 7:00 PM Weekends: 8:00 AM 5:00 PM The role operates on a Rota system, requiring one weekend day per week, with a full weekend off once per month. Employees will work five days per week within the designated opening hours. Shift Patterns: Full Day Shift: 7:00 AM 7:00 PM Early Shift: 7:00 AM 4:00 PM Late Shift: 10:00 AM 7:00 PM Weekend Shift: 8:00 AM 5:00 PM They are an inclusive, fun and customer-centric team and put simply, our VISION is to provide a customer experience so right, you would never go anywhere else As a Sales Specialist, working within a small, very fast-paced call centre, you will be the first point of contact for our customers and therefore providing a very important service and processing bookings. Key Responsibilities: Are you a confident communicator with a passion for delivering exceptional customer service ? Do you thrive in a fast-paced and target-driven environment? If so, this role is perfect for you What You'll Be Doing: Engaging with customers through inbound and outbound calls, providing outstanding service every time Upselling and cross selling our products and services to ensure customers get the best possible solutions Promoting the benefits of our Care Club policies, helping customers protect their homes Accurately recording call details on our internal systems Staying up to date with systems and processes to deliver the best customer experience What We're Looking For: Exceptional customer service skills you know how to engage, listen, and resolve queries effectively Effective communication ability to handle objections and confidently guide customers toward the best options Target-driven mindset motivated to achieve and exceed KPIs Self-motivated and results-oriented you bring energy and enthusiasm to your work Strong rapport-building skills creating trust with customers to foster long-term relationships Thrives in a competitive environment you enjoy a challenge and want to succeed If you're ready to be part of a fun, supportive, and high-energy team, apply today and take the next step in your career ?? ADZN1_UKTJ