Call Handler
Location: Peterborough
Salary - £23000-£25000
This role is for someone who has a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering to the customer through team working.
Key responsibilities:
● Effectively scheduling of engineers to cover reactive and servicing jobs across a customer contract through outlined booking processes and the use of a job management system.
● Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out.
● Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer.
● Support the contract with administrative tasks as required, such as billing, producing reports to maintain the job management system ensuring all records are accurate and status updates progressed.
Key Skills and Attributes:
● Solid understanding of planning systems, considering geographical locations to schedule engineers as efficiently as possible.
● Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
● Excellent time management skills and the ability to prioritise workload.
● Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day-to-day basis.
● Strong organisational skills with the ability to multi-task whilst maintaining a high attention to detail.
Further Information
● Ongoing career development opportunities,
● 22 days holiday allowance + UK granted Bank Holidays