Branch Manager
Salary: £35,572.87 per annum
Closing Date: Sunday 24 November 2024
Interviews: W/c Monday 2 December 2024
We’re looking for an inspiring Branch Manager to lead our Swansea Branch at Monmouthshire Building Society. This position is 35 hours per week, Monday-Friday, 9-5 (with a requirement to work a minimum of two Saturdays each month, given back as time in lieu). This role offers the chance to drive retail distribution strategy, enhance member engagement, and shape our presence in the community. If you're passionate about delivering impactful results and outstanding service, we’d love to hear from you!
What will you be doing?
As Branch Manager, you’ll lead our branch operations, ensuring every interaction with our members is positive and aligned with our values. You’ll drive the delivery of our retail strategy and manage all branch aspects, from team leadership to service quality. You’ll also oversee regulatory, operational, and conduct risk management, contributing to the society’s strategic goals and creating a meaningful impact within the Swansea community.
Your key tasks and responsibilities will include:
1. Leading the Swansea team to deliver exceptional service and achieve financial and non-financial goals.
2. Managing all regulatory, operational, and conduct risks within the branch in line with Monmouthshire’s risk appetite.
3. Overseeing member engagement, ensuring that their needs are at the heart of our services and actions.
4. Building and maintaining effective relationships with third-party providers, ensuring mutual benefit and smooth collaboration.
5. Tracking and analysing branch performance metrics to guide strategic decisions.
6. Ensuring that all health, safety, and welfare requirements are met and aligned with policy.
7. Collaborating with senior stakeholders to develop and enhance the Society’s retail distribution strategy.
What type of person will you need to be?
We’re looking for someone with a strong customer focus who leads by example and inspires their team to deliver excellence. You’ll need exceptional interpersonal and communication skills, with a natural ability to foster collaboration and connect with both colleagues and customers. A proactive problem-solver, you’ll stay calm under pressure, thrive on managing multiple priorities, and be eager to adapt to industry trends. Creativity and analytical skills will help you make data-informed decisions, and a passion for social impact will align well with our mission and values.
Essential qualifications and experience:
1. Minimum of 5 years’ experience in a senior role within retail financial services.
2. Proven leadership skills with a track record of achieving impactful results.
3. Comprehensive knowledge of the UK Building Society sector, including regulatory requirements and Consumer Duty implications.
4. Ability to deliver complex reports and presentations clearly and engagingly.
If you’re ready to make a positive difference within Monmouthshire Building Society and lead our Swansea branch to new heights, apply today and help us continue to build a brighter future for our members and community.
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