Role Overview
Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 30-year track record as a market leader in our field and we have an ambition to grow.
The Engineer Planner is responsible for providing best in class service to both our internal and external customers, this is a multifaceted role within the team, which facilitates several operations within the organisation which focus on managing the engineers’ calendars.
Main functions and responsibilities
* Ensuring that our customers’ requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
* Prioritising installations and repairs
* Scheduling appointments with customers, monitoring progress whilst keeping all interested stake holders up to date with developments.
* Updating systems to reflect the status of the job and its outcomes.
* Management of Service Engineer documentation.
* Manage service contract delivery to ensure optimum value v’s cost.
* Work closely with various colleagues/departments throughout the business.
* Develop and full use of operational processes to ensure efficient operational performance
* Working within Customer Service KPI’s and SLA’s
* Various other duties
Measures of success
* Strong working relationship with all the staff.
* Maximum engineer utilisation.
* High percentile of first contact resolution or first fix resolution.
The Person
* Self-starter and quick learner.
* ‘Can do’ attitude with drive to deliver.
* Excellent communication skills.
* Confident and dynamic personality.
* Resourceful, good problem solver and organised.
* An individual who is comfortable being a member of a team.
* Organised and competent administrator.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Additional pay:
* Yearly bonus
Benefits:
* Casual dress
* Company events
* Cycle to work scheme
* Free parking
* On-site parking
* Referral programme
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
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