Description
Our Values
We are an equal opportunity employer and welcome all applicants for employment and do not discriminate against race, colour, religion, sex, sexual orientation, gender, or disability. Our diversity is what makes us stronger. We welcome applicants who are on or about to start their journey for building a family. We hire people, not roles. If you think you’re qualified for a portion of a role and can demonstrate a proven ability to adapt and take on new challenges, we strongly encourage you to apply.
We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:
Wa – Harmony, Trust, Respect
Makoto – Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin – Pioneering Spirit, Challenge
Benefits Package
Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly in line with our hybrid working model and we would be happy to discuss this with you during the hiring process.
Company Funded Benefits
* Generous holiday entitlement - with the option to buy up to an additional 5 days per year
* A Holiday Banking scheme allowing you to bank untaken holiday to use another year
* Group Personal Pension
* Private Medical Insurance with self-funded option to cover family members
* Employee Assistance Programme available to all employees
* Personal Accident Insurance
Voluntary Benefits (funded by employee) including:
* Cycle To Work scheme
* Gym Membership
* Dental Insurance with option to include dependent children
* Health screening
* Dining card
Our Company
Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We are a climate change innovator, partnering with cities, governments and companies to cut carbon. We are working to connect solutions with the help of Hitachi’s Green Energy and Mobility both physically and digitally to deliver net-zero. The company’s consolidated revenues for fiscal year 2023 (ended March 31, 2024) totalled 8,564.3 billion yen, and approximately 268,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.
Hitachi Social Innovation addresses the world’s most challenging social and environmental challenges. By focusing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.
About Hitachi's Business Group
At Hitachi ZeroCarbon, our vision is for a world powered by zero carbon technology, where the global transition has driven a more profitable and more responsible future for business and the planet. We provide end-to-end solutions to decarbonise commercial vehicle fleets globally, helping them to accelerate electrification and sustainability, reduce battery risk and total cost of ownership, and generate new revenues. Deploying data analytics and digital optimisation technologies, we provide the platform to optimise battery performance and life, charge EV fleets and decarbonise sites and depots through a battery charging and management service model.
What you’ll be doing
The Junior Service Support Analyst is pivotal in maintaining the integrity and quality of service delivery, focusing on restoring normal service operations swiftly while ensuring minimal impact on the customer. This role goes beyond traditional service desk duties, providing the opportunity to work collaboratively with various teams on new and existing projects, enhancing customer satisfaction, and contributing to service improvements.
Incident and Service Request Management: Verify and manage tickets, ensuring compliance with Service Level Agreements (SLAs), directing incidents to appropriate teams, and proactively managing potential SLA breaches.
* Stakeholder Engagement: Consistently update all parties throughout the incident lifecycle, escalating issues as needed, and collaborating to resolve challenges promptly.
* Third-Party Management: Interface with internal and external groups, providing accurate data to progress incidents and escalating impediments to service delivery.
What you bring to the team
We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. The role will be a mixture of remote-hybrid work with a minimum of 1-2 days/week working at Hitachi Office (Broadgate Tower, 20 Primrose Street, EC2A 2EW).
The ideal candidate will possess the following skills and background:
* Engage in continuous improvement processes, contributing insights to enhance service quality.
* Actively participate in customer onboarding, ensuring a smooth transition into service.
* Contribute to the management and testing of system upgrades, and liaise with relevant departments to resolve issues.
* Essential: Experience with Microsoft 365 Suite, strong problem-solving skills, delivery of remote and in-person services, establishing trust with stakeholders.
* Desirable: Knowledge of EV charging infrastructure, and an interest in sustainability and technology, familiarity with ITIL concepts.
* Up to 3 years of experience in a similar or related role.
* Excellent verbal and written communication skills.
* Capable of working independently as well as part of a team.
* An ambitious professional eager to grow and assume increased responsibilities.
* A proactive learner keen on professional development through mentorship and training programs.
If, like us, you’re pioneering, innovative and motivated to build a zero-carbon transportation future, accelerating the world’s transition to greener, more efficient mobility, please get in touch!
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