Service Delivery Manager - ITSM, ITIL £45,000 & Benefits
Harlow, Essex & Hybrid
Our client is looking for a Service Delivery Manager to join their Service Management team. You will be reporting into the Chief Technology Officer, the Service Delivery Manager will ensure services are delivered seamlessly to both internal and external customers and partners. This role will partner the rest of the IT team by helping align and embed the right practices, processes, tools, roles and responsibilities.
The role:
The key responsibilities you could be looking after include:
• Ensure the Team effectively provides Incident and Response service for Platforms and Applications.
• Ensure team members communicate the progress of Incidents effectively in accordance with the agreed SLA.
• Define, Manage and Improve the operating procedures and standards for the team.
• Manage relationships with key third party providers ensuring that the service they provide is in line with requirements and delivered to a high quality
• Ensure operating procedures and standards are upheld by all team members.
• Evaluate performance of team members and provide regular feedback.
• Carry out regular 1-1’s, and develop and manage team members appraisal and training plans.
• Coordinate incidents of both your team members but also cross functional teams through to resolution.
• Proactively seek opportunities to provide a continuously impro...