Job Description
Blair West are supporting Dyer Engineering to find a Senior Technical Account Manager. This role is a key leadership position within the Commercial Department, reporting directly to the Commercial Director. It’s a fantastic opportunity for a proactive individual to lead the Technical Account Management team while building and maintaining strategic customer relationships.
The opportunity:
1. Lead and mentor the Technical Account Management team to ensure they achieve customer satisfaction and business goals.
2. Manage key strategic accounts, acting as a trusted advisor to clients and identifying opportunities for business growth.
3. Provide technical guidance throughout the product lifecycle, from pre-sales consultation to post-implementation support.
4. Support the onboarding of new clients and ensure their seamless integration into the company’s operations.
5. Collaborate cross-functionally with engineering, planning, quality, and production teams to resolve challenges and deliver exceptional service.
6. Deliver commercial and technical quotations, identifying and mitigating risks during the quotation process.
7. Support the introduction of new products through the NPI process, ensuring alignment with customer expectations.
8. Track and report key account performance, providing regular updates to internal and external stakeholders.
9. Facilit...