Job summary An exciting opportunity has arisen for a Patient Pathway Lead in the Rheumatology and Metabolic Bone Disease Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff, and will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures. This post is 1.0 WTE to cover between Monday to Friday and the working hours are 9am-5pm. Main duties of the job The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. They will work closely with the Service Manager and Operations Manager to ensure the Trust's Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary. They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues. About us RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/ Date posted 07 November 2024 Pay scheme Agenda for change Band Band 5 Salary £34,521 to £41,956 a year Per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 392-RNOH-1053 Job locations Stanmore Hospital Brockley Hill Stanmore HA7 4LP Job description Job responsibilities This role will primarily be focussed on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives. Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members. Please see attached job description for more information about this role. Job description Job responsibilities This role will primarily be focussed on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives. Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members. Please see attached job description for more information about this role. Person Specification Qualifications Essential Educated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent Degree or equivalent training and experience gained in post Desirable Supervisory/ management qualification e.g. NEBS, NVQ Evidence of continuing professional development Commitment to ongoing learning/ training Experience Essential Minimum 3 years NHS experience working within an admin & clerical role Waiting list management / administration / Choose and Book (if applicable to area) Experience of developing admin systems and processes and implementing change Understanding of methods for ensuring effective communication Proficient in use of Microsoft word, Outlook and excel Desirable Previous staff supervisory / managerial experience within the NHS, including evidence of achievement Involvement in change management processes in a supervisory / junior managerial capacity Experience of working in a performance management framework Experience in managing finances Skills and Abilities Essential Ability to work calmly under pressure and meet tight deadlines Excellent organisational skills Ability to determine / prioritise own / others workload and forward plan effectively Ability to work autonomously Ability to work on own initiative, make effective decisions and problem solve Ability to interact effectively as part of a multi-disciplinary team Ability to review processes, identify systems failures and make recommendations for change Ability to set and maintain standards and initiate improvements Excellent customer care skills Excellent written and verbal communication skills, including the ability and confidence to liaise credibly with individuals of all disciplines and grades Ability to input and extrapolate complex data Ability to read and translate complex data and present results IT Skills (to be tested during probationary period) Desirable Negotiation skills Report writing Team building and conflict resolution Knowledge Essential Good understanding of office procedures and technology Knowledge of main Trust policies and procedures pertaining to the role Knowledge and understanding of Trust patient administrative systems Good understanding of NHS / admin systems and processes and patient treatment pathways Knowledge of current waiting time targets An understanding of relevant legislation e.g Health and Safety, Safeguarding, Data Protection, Confidentiality Desirable Awareness and understanding of current developments within the NHS at local / national level Sound knowledge of medical terminology in application to specific specialty / department Planning and Organisational Skills Essential Management of own office environment and workload Adaptable and approachable Happy to provide cross cover Ability to maintain patient confidentiality at all times Meticulous in approach and highly attentive to detail Tact and diplomacy Motivator of self and others Innovative and creative in problem solving Desirable Commitment to improving patient care and service efficiency Assertiveness Responsibility for Equality, Diversity and Inclusion Essential Demonstrate commitment to anti-discriminatory and inclusive behaviours and practices Person Specification Qualifications Essential Educated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent Degree or equivalent training and experience gained in post Desirable Supervisory/ management qualification e.g. NEBS, NVQ Evidence of continuing professional development Commitment to ongoing learning/ training Experience Essential Minimum 3 years NHS experience working within an admin & clerical role Waiting list management / administration / Choose and Book (if applicable to area) Experience of developing admin systems and processes and implementing change Understanding of methods for ensuring effective communication Proficient in use of Microsoft word, Outlook and excel Desirable Previous staff supervisory / managerial experience within the NHS, including evidence of achievement Involvement in change management processes in a supervisory / junior managerial capacity Experience of working in a performance management framework Experience in managing finances Skills and Abilities Essential Ability to work calmly under pressure and meet tight deadlines Excellent organisational skills Ability to determine / prioritise own / others workload and forward plan effectively Ability to work autonomously Ability to work on own initiative, make effective decisions and problem solve Ability to interact effectively as part of a multi-disciplinary team Ability to review processes, identify systems failures and make recommendations for change Ability to set and maintain standards and initiate improvements Excellent customer care skills Excellent written and verbal communication skills, including the ability and confidence to liaise credibly with individuals of all disciplines and grades Ability to input and extrapolate complex data Ability to read and translate complex data and present results IT Skills (to be tested during probationary period) Desirable Negotiation skills Report writing Team building and conflict resolution Knowledge Essential Good understanding of office procedures and technology Knowledge of main Trust policies and procedures pertaining to the role Knowledge and understanding of Trust patient administrative systems Good understanding of NHS / admin systems and processes and patient treatment pathways Knowledge of current waiting time targets An understanding of relevant legislation e.g Health and Safety, Safeguarding, Data Protection, Confidentiality Desirable Awareness and understanding of current developments within the NHS at local / national level Sound knowledge of medical terminology in application to specific specialty / department Planning and Organisational Skills Essential Management of own office environment and workload Adaptable and approachable Happy to provide cross cover Ability to maintain patient confidentiality at all times Meticulous in approach and highly attentive to detail Tact and diplomacy Motivator of self and others Innovative and creative in problem solving Desirable Commitment to improving patient care and service efficiency Assertiveness Responsibility for Equality, Diversity and Inclusion Essential Demonstrate commitment to anti-discriminatory and inclusive behaviours and practices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Stanmore Hospital Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)