Job summary If you are a highly motivated and enthusiastic individual, then we want you This role is crucial to providing and maintaining an efficient and effective service for patients and their families. The successful applicant will provide a comprehensive administration service to the paediatric surgical consultants and their team. Our Children Services Directorate provides care for children with a variety of health care needs. Specialties include neurosurgery, neurology, trauma, oncology, BMT and plastic surgery, as well as paediatric surgery, paediatric infectious diseases and paediatric medicine. It is also a tertiary referral centre accepting admissions from throughout the North East and further afield to support the increasing demand for Paediatric Critical Care. Interview Date: 31 March 2025 37 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care. Typing of consultant's letters and reports, filing, processing of daily documentation. Proof reading of letters and reports. Dealing with telephone and email enquiries from patients, relatives and staff. Scanning confidential documents and reports. You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate administration experience with appropriate qualifications, be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude. The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail. About us Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 13 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 317-2025-11-18-DR Job locations Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Job description Job responsibilities Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurse Audio typing of letters and documents Proofreading of letters and documents Deal with telephone enquires promptly Communicate with patients regarding appointments and admissions at the request of medical staff Cover other band 2 admin posts Trust wide as required. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. Job description Job responsibilities Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurse Audio typing of letters and documents Proofreading of letters and documents Deal with telephone enquires promptly Communicate with patients regarding appointments and admissions at the request of medical staff Cover other band 2 admin posts Trust wide as required. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. Person Specification Qualifications & Education Essential Minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience OCR I or equivalent qualification / experience Understanding of confidentiality issues Desirable Successful completion of an intermediate (level 2) apprenticeship in Business Administration Knowledge & Experience Essential Understanding of confidentiality issues Desirable Previous work experience Understanding of medical terminology Previous audio typing experience Skills & Abilities Essential Good IT skills to include office software packages Good keyboard skills and Text Processing ability Good communication skills both written verbal and telephone skills Desirable Ability to manage time effectively and work on own initiative. Person Specification Qualifications & Education Essential Minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience OCR I or equivalent qualification / experience Understanding of confidentiality issues Desirable Successful completion of an intermediate (level 2) apprenticeship in Business Administration Knowledge & Experience Essential Understanding of confidentiality issues Desirable Previous work experience Understanding of medical terminology Previous audio typing experience Skills & Abilities Essential Good IT skills to include office software packages Good keyboard skills and Text Processing ability Good communication skills both written verbal and telephone skills Desirable Ability to manage time effectively and work on own initiative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)