This position is based in the UK (ideally in Yorkshire), with regular travel to hospitals across the UK, and interaction with US and Irish hospitals
Company description
We are a UK based health technology start-up, that has built a patient engagement platform for children and families, supporting them through healthcare interactions from a simple blood test, to a more complicated MRI to highly complex long term, clinical trials testing new medicines. There are sides to the business:
1. B2B SaaS type solution licenced by healthcare organisations to support children and their caregivers through an array of healthcare procedures. This is predominantly deployed in the UK and a few other countries (incl. the US)
2. B2B patient engagement platform, licensed to Pharmaceutical Organisations and Contract Research Organisations to drive engagement and retention of children and their families participating in multi-year clinical trials.
The role
As a Healthcare Account Executive at Little Journey you will manage the end-to-end journey of healthcare customers from inbound sales to long-term success. A successful candidate for this role can come from a clinical background, and needs to be a real people person understanding how to communicate with healthcare staff, commercially savvy and be driven by creating the best possible customer experience.
Your role manages the end-to-end sales process, starting from handling inbound leads, arranging product demos, agreeing on contracts, and supporting the finance team with invoicing. You will onboard new healthcare sites, manage ongoing relationships, and ensure high satisfaction through cross-selling, upselling, and troubleshooting. Additionally, you collaborate across teams to share customer insights, report bugs, and act as a subject matter expert (SME) internally and externally. This includes overseeing any implementation pilots performed, sharing marketing materials, and maintaining regular touchpoints to ensure smooth customer operations and high engagement.
Responsibilities:
* Qualify inbound healthcare sales leads and manage the sales pipeline from lead to close.
* Provide product demonstrations and support implementation, ensuring a smooth onboarding process for our new healthcare partners.
* Collaborate with our finance and operations teams to manage contracts and raise invoices.
* Nurture long-term healthcare customer relationships, upselling additional services, and cross-sell new procedures.
* Organise workshops, round tables, and events to strengthen partnerships and collect customer feedback and insight which drive product improvement.
* Support end-users, troubleshooting issues, and reporting bugs.
* Act as the subject matter expert (SME) on Little Journey's product and NHS needs.
Measuring success
* Immediately: Our backlog of inbound leads are handled and follow up calls are booked in.
* 3 months: All backlog inbound leads are in our pipeline (in the contracting stage). You are fully integrated into our commercial team and have built productive relationships with our marketing and product colleagues. One round table/workshop supported.
* 6 months: Successfully cross-sold procedures to 10% of current clients. Time from first contact to go live is reduced by 20%. 95% customer retention.
* 12 months: On track to hit 100 hospitals that have implemented Little Journey and have given us a high NPS rating, we are currently halfway!
Requirements
Skills needed
Must haves:
* Healthcare knowledge: Experience working with healthcare professionals and organisations, and understands healthcare systems. Paediatrics or psychology experience is a big plus.
* Sales & Commercial Acumen: Ability to manage a process driven sales cycle, including qualifying leads, contract negotiation, and upselling of a SaaS product worth < £10K.
* Customer-Centric: Personable, empathetic, and skilled at relationship building with healthcare professionals.
* Tech-Savvy: Able to quickly learn new software and troubleshoot issues. You are a natural whiz with tech and like solving problems.
* Organisational Skills: Ability to prioritise tasks in a fast-paced startup environment.
Behaviours & Values
* Passionate about improving paediatric healthcare.
* Self-Starter and highly organised: Able to take initiative and work independently.
* Excellent Listening & Pro-active Communication: Understand customer needs and address them effectively, including timely and effective follow ups.
* Empathetic with a no-ego approach, always prioritising the client and patient.
Benefits
Benefits
* Salary: up to £45K, depending on experience
* Bonus scheme
* 28 days annual leave pro-rata (plus public holidays)
* £500 annual training budget
* £200 home working budget
* Flexible working within core hours
* Up to 6% pension match
* Enhanced parental & family leave
About Little Journey
Little Journey was founded in 2018 by Dr Chris Evans and Sophie Copley. As an anaesthetic doctor and father himself, Chris witnessed first-hand the distress experienced by children and families coming to hospital for surgery. Partnering with Sophie, an expert in human-centred product design, they created a prototype version of the Little Journey app to support children undergoing elective surgery.
Since then, the business has accelerated quickly, having been adopted in more than 100 healthcare organisations worldwide. We also partner with leading organisations such as LEGO and top tier pharmaceutical companies. They provide us global access to paediatric services and clinical research, helping us reach more children. We received investment from internationally leading VC funds and are using this to scale further into other markets. Our technology is already available in 16 languages and counting!
Company values
* We collaborate with honestly and integrity
* We are reflective and evolve
* We are forward thinking and proactive, challenging the status quo
* We are fuelled by our passion to help others
* We trust each other to deliver excellence
Diversity & Inclusion
We encourage people from all walks of life to apply and strive to eliminate unconscious bias in our recruitment process. We do not discriminate on ethnicity, religion, sexual orientation, gender identity, veteran or parental status or disability. We encourage candidates from underrepresented groups to apply. If you need adjustments made to our application process, to help accommodate any disabilities, please do let us know on maarty@littlejourney.health