Dealer Development & Key Account Manager Role Overview:
As a Dealer Development and Key Account Manager, you will take charge of your designated territory, ensuring profitability and exceeding customer expectations. This role involves driving dealer performance, supporting sales growth, and managing relationships across the Turfcare portfolio. You will actively engage with the dealer network to support sales efforts, identify opportunities, and ensure outstanding customer service delivery. Leveraging your communication and negotiation skills, you will maintain and enhance the reputation of the business and its brands while fostering growth and excellence within your region.
Using your coaching abilities, you will motivate dealer partners, uphold company standards, and promote teamwork to achieve business objectives, elevate customer satisfaction, and drive profitability.
Territory Management: Lead all aspects of your region's operations, providing vision, leadership, and management.
Identify and capitalize on commercial opportunities, pushing them forward with determination.
Act with initiative to achieve and exceed sales targets and business objectives.
Sales & Margin Performance: Align regional networks to drive sales performance through effective communication and analysis.
Manage marketing activities, including enhancing online customer interactions.
Customer Relationships: Build partnerships with key accounts to foster mutual growth.
Resolve customer complaints equitably and maintain a premier reputation for service excellence.
Inspire and engage teams to deliver exceptional customer experiences.
Serve as the central point for sales and operational communication to ensure seamless service.
Conduct structured meetings with Dealer Principals, Sales Managers, and sales teams to outline objectives and track progress.
Planning & Prioritization: Develop short- and medium-term plans to enhance dealer profitability and aftermarket performance.
Ensure sales and customer service levels remain the highest priorities.
Flexible, adaptable, and proactive with a strategic mindset.
People management