Quality Assurance Manager Competitive salary based on skills and experience Liversedge WF15 6RA Full time, Permanent Purpose of role: To ensure that the processes on site at Vitrition are consistently carried out in compliance with the requirements of the Quality Management System. To ensure that products manufactured and packed by Vitrition are safe and legal and in compliance with the product specification. To assist in the proactive development of the Quality Management system ensuring opportunities for continual improvement are identified, investigated and, where relevant, implemented. Key Responsibilities To develop and manage the Quality Management System. To continually develop and manage the Vitrition site operations against those documented in the Quality Management System reporting on areas of compliance, non-compliance and to identify areas of improvement. To positively manage the QA team, leading by example and creating a multi skilled efficient Quality team. To inspect and sign off completed works order documentation ensuring products manufactured and packed on site comply with the agreed specification. To manage the internal audit schedule, ensuring all scheduled audits are completed in line with the designated frequency, ensuring audits are documented and that any corrective actions are closed out efficiently. To manage each quality incident of consumer complaints, non-conformance, deviation, ensuring each incident is fully investigated. To maintain the complaints files and complete trend analysis, communicating findings to key personnel. To explore opportunities for continuous improvement. To lead the HACCP team working with the team to manage all quality and critical control points. To work with the Production Manager to develop a culture that is committed to continual improvement. To maintain and build customer confidence in the Quality of Vitrition product and process. KPI’s To ensure good standards of hygiene are continually maintained and improved across the site To maintain certification against the BRC Global Standard for Food Safety. To maintain customer approvals and compliance with agreed customer standards. To professionally manage quality incidents including those of non-conformance and consumer complaints ensuring actions taken are efficient and effective reducing the number of Quality incidents. Core Values and how to live those values Commitment Show commitment & pride in doing a good job Encourage motivation and a positive professional attitude Focussed approach to meet our aspirations for the team and business Teamwork Be prepared to go the extra miles Respect our environment and each other Be reliable, honesty and trustworthy Have fun, be social and celebrate success Be understanding and encouraging Communication Communicate in the best personal way Be open and approachable and listen Share and involve where appropriate Development Coach, train and mentor colleagues Create a learning environment Responsibility and Accountability Encourage positive feedback and challenge Be organised, proactive and show initiative Give praise when due Take ownership, responsibility and be accountable Interested in this Quality Assurance Manager role? Apply now with your updated CV. INDHS