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Operations Manager at Cleaning Express with expertise in team leadership and customer service
We are looking for an enthusiastic and ambitious Russian speaker to join our office team. Your attitude, work ethics, and communication skills are much more important than your previous experience.
* Hours: Full-time, 42.5 hours per week
* Times: Monday to Friday, between 9am and 5:30pm, occasional Saturdays 10am-2pm
* Salary: £29,000 – 32,000 per annum during the probation period depending on experience
* Revised: After a 6-month probation period
Please Note: Applicants must be authorised to work in the UK.
We have a friendly multi-lingual office team from various Eastern-European countries based in the Woolwich Arsenal office. Cleaning Express is a company with a great, caring and fun environment. You can expect free fruit, sweets and drinks as well as regular events. You will need to communicate in Russian in the office. You will report to the Customer Service Manager.
Duties and Responsibilities (subject to change)
Your job will be to work within the Customer Service Team to deal with new enquiries, bookings, and organise replacements as well as allocate new staff to jobs. You will also be expected to help the Customer Service Team with other tasks when required. Full training will be provided to the right candidate, who is able to learn quickly and apply their knowledge and common sense to practice. The role requires a lot of attention to detail and the applicant needs to be very accurate to avoid mistakes, so it will suit someone who is very productive, organised and careful.
* Taking bookings via phone or email
* Communicating to customers clearly and concisely
* Finding smart solutions to problems as they arise
* Answering email and phone queries
Customer Services
* Communicating to cleaners to see if they want to take jobs
* Assigning jobs to suitable cleaning staff
* Organising replacements to cover cleaners’ sickness and holidays
* Following up with clients to check if they are satisfied with the service
* Following up with clients regarding payments
* Dealing with customer complaints
Other Duties
Assisting with other areas of the business if required, e.g. marketing or finance
What We Look For
You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy a busy, multi-tasking environment.
* Excellent communication skills in English and Russian (both written and spoken)
* Good telephone manner
* Good attention to detail and organisation skills
* Competent with email and Microsoft Office (Word & Excel)
* Good typing speed in English, min 35wpm
* Self-motivated and proactive individual, who is able to use their own initiative
* Fast learner
* Would suit someone living in South East London or East London (within an hour commute to/from Woolwich)
* Another Eastern European language is an advantage
About Cleaning Express
Launched in 2015, its founder wanted to create a company that would care about the cleaning staff, quality of cleaning, and customer satisfaction. Just after a few years it now manages hundreds of domestic and commercial cleaning contracts across London. The company is in the top 10 cleaning companies in the UK on Trustpilot.
Corporate member of the British Institute of Cleaning Science
Shortlisted for Royal Greenwich Business Awards in 2019 and 2020
Best of Royal Greenwich Business Awards 2022 winner
Living Wage Employer
Members of NCCA and Domestic Cleaning Alliance
Currently in the top 3 cleaning companies in London according to "Three Best Rated"
More about Cleaning Express can be found on our website: https://cleaning-express.com/about-us/
How to Apply
Note: Applications will NOT be considered without a cover letter. Applicants from outside of London (except some parts of Kent) will NOT be considered.
Please apply with your CV and cover letter. Applications from candidates without covering letters will NOT be considered. Your cover letter must be specific, descriptive and should be relevant to this role. Please state why you would like to work for Cleaning Express in the cover letter.
We will only accept CVs from direct applicants; we do not use recruitment agencies. Please apply by sending us your CV by email along with a cover letter stating why you may be suitable for this position. Email applications ONLY. If you have not heard within 7 days from the date of submission, please assume that you have not been successful.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Administrative
* Industries
* Facilities Services
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